Retail Sales Department Lead

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Leads all functions of the Dry, Disposables, and Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. Ensures effective inventory levels, appealing and profitable merchandise presentation and quality customer service. The lead will have Manager on Duty responsibilities; in the absence of the Store Manager and/or Assistant Store Manager, including opening and closing the CHEF’STORE.

Essential Duties And Responsibilities

Ensure proper inventory levels, based on store capacity, promotions, customer requests and seasonal merchandise, in all assigned areas to maximize sales. Complete all daily orders

Maximize departmental sales by driving and maintaining superior customer service, freshness, and in stocks. Ensure a daily date check is executed. Train, motivate and develop staff to execute the same standards.

Ensure appealing presentation and pricing standards are maintained in assigned areas.

Utilize computer as needed.

Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed

Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager. Perform Manager on Duty functions as needed.

Role model and promote our cultural beliefs

Ensure that the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices at all times. Correct safety issues and then notify the store management of any safety issues that exist in the store, correct if possible.

Responsible for other duties and responsibilities as assigned or required by Store Management.

RELATIONSHIPS

Internal: The incumbent is required to interact with employees at all levels of responsibility throughout the company.

External: The incumbent is required to interact with all customers and service providers.

SUPERVISION

The incumbent is not required to provide direct supervision for any position. However, the incumbent may be required to monitor performance and provide real time coaching to support other associates in achieving the assigned goals.

Qualifications

Education/Training: High School diploma or equivalent required.

Related Experience: Three (3) years’ experience in a retail setting , restaurant, or customer service environment. Supervisory or Lead experience preferred. Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends. Must possess and demonstrate competency and proficiency with computer use, word processing, email, and internet software.

Knowledge/Skills/Abilities: Must have the desire and the ability to deliver exceptional customer service. Must possess the ability to quickly assess situations, address issues, and make solid, good business decisions. Must demonstrate good common sense and the ability to think logically through all situations. Must possess the ability to build professional relationships with the client base. Must be motivated and self-driven and consistently demonstrate the ability to analyze customer needs and make recommendations based on sound business knowledge and commercial acumen. Must possess the adaptability and a willingness to help out in order to get the job done, understanding fully that the nature of the business means that staff at all levels within the store will be expected to “roll up their sleeves” and provide whatever is required to offer the customer fast, easy, and efficient service.

Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will need to speak, hear, see, sit, or stand as needed. The incumbent will be required to perform computer keyboarding activities. The position will require walking primarily on a level surface for periodic periods throughout the day. The position will also require reaching above shoulder heights, below the waist, or lifting items as required for products, filing documents or storing materials throughout the workday. The position requirements may also include lifting items that weigh up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, exposure to outside weather conditions which can include inclement weather. The noise level in the work environment is usually moderate. Work is typically performed on a level surface however the use of a ladder or working on a elevated surface may be required as needed. Temperature varies throughout the store ranging from -10 to 85 degrees.

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