Luxury Travel Consultant Jobs

Overview

Responsible for understanding the company's business processing, communicating the customers' travel reservations, and supervising progress within the deadline.

1. Respond promptly and serve as a primary contact to customer travel requests by email, phone, WhatsApp or face-to-face and organize workflow to meet customer timeframe.
2. Be the first contact reporting to the company's chief travel designer to suggest suitabletravel products, services and routes within the approved company's system.
3. Maintain clients' and suppliers' travel brief records to follow the internal and external regulations the board of directors set on every customer sales and sales activity.
4. Execute the day-to-day travel booking and quotation to ensure the master file is constantly updated with current changes.
5. Negotiate and communicates with approved travel-related suppliers to get the best deals and maximize margins and revenue.
6. To update every daily progress from and to clients and suppliers at the beginning and end of the working day following the company business process SOP
7. Handly the deliveries of booking confirmations, invoices, credits, and pre and post-travel documents.
8. Set selling prices, and collect deposits and balances from clients.
9. Escalate and handle unforeseen RISK problems and complaints from an internal or external team.
10. Assist in procuring, recommending and analyzing travel suppliers, customs, weather conditions, and reviews in the critical destination that fits the company's strategic goals and ensures quality deliveries.

• Superior knowledge of tourism-industry trends
• Associate or Bachelor’s degree in Hospitality, Travel and Tourism, or similar field
• A certificate or experience in travel consultancy
• Experience or knowledge of travel software
• Professional English speakers and ability to speak multiple languages is a plus
• Above average in communication skills both verbals and writing
• Skilled in quotation and mastery in excel
• Great sales and marketing ability