It Operating Model Consultant

The Accenture Technology Strategy & Advisory (TS&A) help clients transform their application, information and technology architecture to achieve an end-to-end IT architecture that is required by today’s increasingly digital businesses. Our TS&A professionals (ITOM) help clients plan, and implement a Multi-Speed IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions. A professional at this position level may have the following responsibilities:

Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives

Drive, supervise and review technology diagnosis and assessment activities

Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis

Develop a high level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.

Review and supervise design components

Support sales growth through business development activities working closely with leadership to position offerings with clients

Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters

Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology

Ability to meet travel requirements, when applicable

General Technical Requirements:

Having both knowledge and experiences in developing corporate IT Strategy, IT Master Plan and IT Transformation

Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure

Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution

Having the ability to work with other business users to understand their business needs and translate those needs into IT needs

Having the ability to present the new trends of technology to business users in a concise and appropriate manner

Able to implement the IT Solution Architect that integrates the best/common practice with the client environment

Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn

Specific Technical Requirements

Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations:

Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool

Implementing IT Service Management Tools

Designing and implementing Shared Service Center (SSC) with focus on IT

Professional Skill Requirements

Presents ideas clearly and concisely in verbal and written communications

Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively

Work in a team-oriented environment through effective work facilitation and collaboration

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges

Deliver results with minimum supervision and general guidance

Work creatively and analytically to describe and solve large or complex problems

Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes

Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility

Focus on end goals and drive progression towards successful outcomes

Anticipates and identifies risks, mitigating actions, and ownership

Job Qualification:

Solid experience in Information Technology area for up to 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model

Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)

(Advantage)Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC

(Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)

(Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies

(Advantage) Has worked for both local/international big clients with complex IT Landscape

Qualification & Accreditation

(Mandatory) Bachelor’s (or higher) degree in Information Technology / Computer Science

(Preffered) PMP / PRINCE2 certified

(Preffered) ITIL / TOGAF / COBIT certifications