Information Technology Support Specialist

IT Support Specialist (Tangerang)

Our client: The market leader of payment solutions for banks, Processors, Telcos, as well as Petrol companies in Indonesia.

Position: IT Support Specialist

Location: Tangerang (Head Office), Indonesia

Criteria:

• Willing to be placed in Head Office in BSD, Tangerang.
• Flexible and analytical in problem-solving.
• Bachelor’s Degree in Computer Science or Engineering, min. GPA 3.25.
• Intermediate or Fluent in English, both oral and written.
• 2-3 years experience in the IT Networking Field.

Key Responsibilities:

• Provide level 1 and 2 support and troubleshooting to resolve hardware and service
• Maintaining, upgrading and troubleshooting network (Ubiquity router, switch, AP, and Synology
• Configuring and installing various devices and services
• Coordinate with the external service center for servicing
• Maintenance (minor services such as replacement power adapter and reinstallation) of office notebooks
• Liaise with vendors and other IT personnel to resolve issues.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Creating, maintaining, and monitoring environment virtualization using ESXi Hypervision and VMWare