Field Engineer - Molecular Imaging

Summary
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Technical: Maintains all models specific to a modality in the assigned area.
• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.
• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her assigned area.
• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
• Acts to ensure satisfaction to primary customers.
• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

Required Qualifications

• Minimum of 2-5 years field service experience in healthcare industry or equivalent
• Degree/Diploma in Physics Engineering, Physics Instrumentation, Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
• Strong sense of accountability and ownership over customer issues and other responsibilities
• Excellent customer service skills; able to deal tactfully and effectively with customers
• A good team player and can work seamlessly with cross-functional teams
• Excellent problem-solving skills, able to think outside the box
• Excellent verbal and written communication skills in English.
• Strong potential and willingness to learn new techniques

Desired Characteristic

• Maintains a positive outlook at work. Handles criticism well and learns from it.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.
• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.



Additional Information
Relocation Assistance Provided: No