Customer Service Jobs

Customer Service

Placement in Tangerang Selatan (Hybrid)

About Super

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. Aplikasi Super goes beyond passion and creativity to decipher social issues in our surroundings

Key Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Manage large amounts of incoming phone calls
• Provide accurate, valid and complete information by using the right methods/tools
• Maintain a positive attitude and calmly respond to customers’ complaints
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Role Requirements

• Great Problem-solving aptitude
• Minimum 1 year experience in the same field is required
• Good interpersonal and communication skills (English and Bahasa Indonesia)
• Bachelor degree in any majors

Join Super

At Super, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesias unequal economic distribution.