Csg Relationship Manager (Mandarin Speaker) - Hybrid

Job Id: 23676112

The CSG Relationship Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Working closely with senior RMs, product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
• Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
• Staying connected with influencers, industry associations, thought leaders and senior business contacts to expand industry knowledge and deepen CITI COMMERCIAL BANK (CCB)’s relationship with these partners
• Working closely with senior RMs to leverage the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
• Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective
• Responsible for resolving issues with clients’ portfolios to enhance complete satisfaction
• Identifies cross-sell opportunities to deepen and increase share of wallet

Qualifications:

• Demonstrates intermediate knowledge of credit skills and Early Warning Detection
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
• Detail oriented with demonstrated organizational skills
• Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
• Communicates views with clarity and confidence
• Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas
• Must have a sharp business development focus and demonstrative innovative approaches
• Positive mindset with “can-do” attitude, willingness to go extra miles for providing sound advice and effective services to clients
• Proven leadership ability with excellent interpersonal skills
• Self-motivated
• Maintains contact with key stakeholders to proactively seek input as appropriate
• Able to anticipate client requests/needs and resolves queries in a timely manner, leveraging internal resources
• 4 - 6 years relevant experience
• Conversational proficiency in Chinese language needed to communicate with Chinese-speaking clients and internal counterparties
• Ability to work effectively in team setting
• Good understanding and knowledge of commercial banking products and process
• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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