Crm Specialist Jobs

Wowrack Indonesia is reliable and professional in providing the best Cloud, Managed Service, and Connectivity solutions for over 10 years.Our data centers have spread throughout the world, like Seattle in USA, Jakarta and Surabaya in Indonesia, Singapore, Hong Kong, Buffalo New York, and Dallas Texas, enabling us to deliver top-notch services to our clients worldwide.

CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.

s

• Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
• Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
• Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
• Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
• Executing data mining requests that deliver database insights & monetization opportunities
• Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to

Qualification

• 2+ years of experience in managing CRM software (Zoho CRM is preferred)
• Willing to relocate to Surabaya
• Exceptional quantitative/analytical skills and ability to relate results to business objectives
• Comfortable with writing, speaking, and presenting in English
• Experience in B2B businesses is a plus
• Proven experience in developing and implementing customer strategies and excellent knowledge of customer database systems
• Able to collect, analyze, and visualize CRM data and customer journeys
• Proficient project management skills

What We Can Offer

• Flexible work culture to integrate work with personal life
• Company outing activities
• Competitive salary package
• Training, certification, anddevelopment opportunity