Contract: Enterprise Billing Analyst

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• Assist in audit requests
• Assist the collections team as needed
• Calculate adjustments, generate credit memos and rebills as needed
• Reconcile transactions to review variances
• Manage a portfolio of enterprise clients and handle all invoicing per the contract
• Maintain accurate client records and report issues as they arise for appropriate intervention and/or escalation
• Work with cross-functional teams such as Sales and Program Managers to solve accounts and -resolve client inquiries
• Month-end reconciliation between billing system and platform
• Research and respond to client and/or internal team inquiries in a timely manner

Must Haves (Required Skills):

• Oracle R12 knowledge a plus
• Relevant billing experience
• Practical knowledge of accounting principals
• Intermediate MS Excel skills including pivot tables, V-Lookups, keyboard shortcuts, etc.
• Must be a self-starting individual with excellent communication and interpersonal skills.
• Strong organizational skills reflecting the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Attention to detail
• Accounts Receivable order to cash cycle experience

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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