Concierge & Administration – Villa Management Company (Umalas)

Are you a highly- driven individual with extensive experience in the Hospitality industry? A Villa Management company specialising in Family Villas is looking for a Concierge & Administration to join their team immediately.

The ideal candidate is responsible for taking care of administrative tasks while ensuring that every guest feels welcomed and maintaining the company culture consistently. This includes managing various administrative duties efficiently and effectively, such as handling pre-arrival documents, organizing receipts of payment, managing calendars and data entry, overseeing inventory packing and allocation.

Requirement :

• Proficiency in computer skills, including knowledge of relevant software applications.
• Skill in packing and allocating inventory, such as toys, welcome gifts, and other amenities.
• Experience in handling payment receipts and assisting with accounts.
• Strong organizational and planning abilities.
• Excellent written and verbal communication skills in English.
• Min. two years of related experience in a similar field.
• Knowledge of coordinating transportation schedules and logistics.
• Attention to detail and ability to multitask effectively.
• Familiarity with preparing pre-arrival documents for guest reservations.
• Ability to work independently and as part of a team.
• Competence in managing calendars and performing data entry tasks.
• Ability to handle office supply orders and other administrative requirements.
• Previous experience in the hospitality or concierge industry preferred.
• Professional and courteous demeanor with excellent customer service skills.
• Effective communication with villa managers to address guests’ arrival needs.
• Proficiency in overseeing tracking sheets and maintaining schedules.
• Flexibility to adapt to changing needs and priorities.
• Open for local candidates.

Responsibilities :

• Assisting the Accounts Team in managing financial transactions and reconciliations.
• Handling scheduling tasks, managing calendars, and performing data entry duties to maintain accurate and up-to-date information.
• Responsible for coordinating the schedules of drivers to ensure timely and efficient transportation for guests.
• Maintaining office supplies and fulfilling other requirements to ensure a well-equipped work environment.
• Inventory management: This includes packing and allocating inventory items such as toys, welcome gifts, and baby equipment, ensuring they are readily available for guests’ needs.
• Responsible for ensuring all necessary pre-arrivals documents and information are prepared and organized for guest reservations, ensuring a smooth check-in process.
• Monitor and update tracking sheets and schedules to ensure the smooth execution of various tasks and responsibilities.
• The candidate will liaise with Villa Managers to gather information about guests’ arrival needs, special requests, and any other relevant details to provide personalized services.

Benefits:

• Salary according to experience + BPJS