Community Manager Jobs

Position: Community Manager

We are seeking a highly motivated and experienced Community Manager to join our team at Soorfinc. As a Community Manager, you will play a crucial role in user acquisition and customer support, fostering a vibrant and engaged community of surfers. You will be responsible for building and maintaining strong relationships with our users, driving engagement, and providing exceptional customer support.

Responsibilities:

• Gather user feedback and insights to identify opportunities for improvement and enhancements
• Track and analyze community engagement metrics and KPIs to measure the success of community initiatives
• Respond to user inquiries and provide timely and helpful customer support
• Create and manage content across various channels (social media, forums, blogs) to engage the community and increase brand visibility
• Develop and execute community engagement strategies to drive user acquisition and retention
• Develop and maintain FAQs, knowledge base articles, and user support resources
• Collaborate with the marketing team to develop and implement campaigns to attract and onboard new users
• Monitor and moderate user-generated content, ensuring adherence to community guidelines
• Stay up-to-date with industry trends, surf culture, and emerging platforms for community building

Requirements:

• Fluent in English and Bahasa (spoken and written); additional language skills are a plus
• Passion for surfing and understanding of the surfing community
• Proficient in social media management and content creation
• Proven experience in community management, with a strong track record of successful community engagement and growth
• Familiarity with customer support KPIs and experience in developing and implementing customer support strategies
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines
• Flexibility and adaptability to work in a dynamic startup environment
• Excellent interpersonal and communication skills, with the ability to effectively engage and connect with a diverse user community

If you are a passionate surfer with a proven ability to build and nurture communities, and if you thrive in a fast-paced and collaborative environment, we would love to hear from you.

To apply, please send your resume, portfolio, and references detailing your successful community engagement to [email protected] with the subject line "Community Manager Application".

Note: Only shortlisted candidates will be contacted for further evaluation.

We look forward to welcoming a talented Community Manager to join our Soorfinc team and help us create an exceptional surfing community experience.