Business Operations Assistant (Mandarin Speaker)

We are currently looking for a proactive, organized, and dedicated Business Operations Assistant to assist business operations managers and support our Operations Team in analyzing and creating data reports to collaborate with other professions in the company, including product operations managers, programmers and directors.

Responsibilities:

1. Monitor collection results and work processes
2. Monitor and coordinate with Collection vendors for results, processes and account creation
3. Monitor and provide solutions to all customer complaints related to collection
4. Monitor collection quality control results and work processes
5. Monitor telemarketing results and work processes
6. Provide solutions to customer complaints that require decisions from the operational team
7. Coordinate with the relevant team regarding problems in customer payments
8. Provide periodic reports on work results
9. analyze data on the results of work of all operations periodically
10. Develop, implement, and monitor day-to-day operational systems and processes
11. Design strategies to ensure program growth across the company, and implement process improvements to maximize output and minimize costs

Job Requirements:

1. Fluent in Mandarin & English
2. Minimum education S1 (preferably majoring in Mathematics/Statistics)
3. Have experience related to Business Operations at least 1-2 years
4. Have experience in the Financial technology industry (Fintech).
5. Strong working knowledge of data analysis and performance metrics, using business management software.
6. Outstanding organizational, communication, and leadership skills, underpinned by previous professional success