Assistant Loss Prevention Manager - Four Points By Sheraton Bintan, Lagoi Bay

Job Number 23124523
Job Category Loss Prevention & Security
Location Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Assists in the management of the daily functions of the department to provide protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Promotes guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area

OR

• Bachelor’s degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations

• Follows proper key control guidelines in loss prevention and in the property.
• Complies with applicable federal, state and local law and safety regulations.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Promotes action plans to monitor and control risk.
• Works closely with Meeting Planners to facilitate a successful and safe experience for guests.
• Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Assists with first aid program for guests and employees.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Assists with promotion and implementation of accident and fire prevention procedures.

Managing and Conducting Human Resources Activities

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Interviews, selects and trains employees.
• Helps direct supervisors to achieve their own development goals.
• Monitors employee attendance and records absences/tardiness.

Ensuring Exceptional Customer Service

• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
• Meets quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

Additional Responsibilities

• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Develops liaison with local law enforcement and emergency services.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.