Assistant Loss Prevention Manager

Additional Information Pre Opening Team - LP Department

Job Number 23126761

Job Category Loss Prevention & Security

Location Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.8, Tangerang, Banten, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Assists in the management of the daily functions of the department to provide protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Promotes guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area

OR

• Bachelor’s degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists with promotion and implementation of accident and fire prevention procedures.
• Assists with first aid program for guests and employees.
• Promotes action plans to monitor and control risk.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Works closely with Meeting Planners to facilitate a successful and safe experience for guests.
• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Complies with applicable federal, state and local law and safety regulations.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents.
• Follows proper key control guidelines in loss prevention and in the property.

Managing and Conducting Human Resources Activities

• Helps direct supervisors to achieve their own development goals.
• Monitors employee attendance and records absences/tardiness.
• Interviews, selects and trains employees.
• Provides for the safety and security of the employees or the property.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.

Ensuring Exceptional Customer Service

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Provides services that are above and beyond for customer satisfaction and retention.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Meets quality standards and customer expectations on a daily basis.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Develops liaison with local law enforcement and emergency services.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.