Assistant Housekeeping Manager - Public Area

Job Number 23121196
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Jakarta Pacific Place, Sudirman Central Business District Jl. Jendral Sudirman, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets

• Inventories stock to ensure adequate supplies.
• Oversees all lost and found procedures.
• Ensures knowledge and understanding of OSHA regulations are up to date.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Understands and complies with loss prevention policies and procedures.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
• Works effectively with the Engineering department on guest room maintenance needs.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.