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Company

Korea Visa Application Center (KVAC) Jakarta
Address Jakarta Selatan, Indonesia
Employment type CONTRACTOR
Salary
Expires 2023-06-28
Posted at 10 months ago
Job Description

Job Responsibilities:

  • Identify and assess customer needs
  • Learn about Korea Visa and Immigration Regulation
  • Ensure proper recording, documentation, and closure
  • Troubleshoot common issues with a product or service
  • Visa Administration
  • Work with the team and other departments to find appropriate solutions to customer complaints or needs
  • Escalate unresolved queries and redirect problems to correct resources when needed
  • Escalate any complaints received to the Team Leader
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Job Requirements:

  • Excellent interpersonal and customer service skills
  • Multitasking and organizational skills
  • Candidate must have at least a (min Diploma) Bachelor Degree, or equivalent
  • Able to do rotational division
  • Must have (Basic/Fluent) spoken and written (Korea, English)
  • Salary Rp 4.500.000 - Rp 5.000.000
  • Good problem-solving and decision-making capabilities
  • 1 - 2 years of work experience / Fresh graduate are welcome
  • Able to work between , 5 days a week