Support Center Project Jobs

Established in 1994, indonet is a pioneer in providing digital infrastructure service that offers a variety of solutions and services designed to meet the evolving needs of modern businesses.

indonet has succeeded in becoming the industry’s benchmark as one of the companies that is able to provide solutions and added value, especially as a digital infrastructure provider that provides customers with access to multi-connectivity and integration to various data centers and global cloud providers.

indonet is committed to develop complete and efficient information and communication technology services to bridge companies in achieving digital transformation.

Indonet have an exciting opportunity to recruit a Support Center Project for support our business.

To be considered for this role, ideally you will have:

• D3 or S1 Degree preferably majoring in Informatics, Informatics Engineering, Information Technology (or any major), or related field equivalent experience.
• Service excelent oriented
• Having knowledge and familiarity with network systems, E-mail, troubleshooting, and the Internet (min. Basic)
• Having good communication skill in english
• Minimum 1-year experience in Information Technology
• Willing to work shifting & overtime
• Having knowledge and familiarity with network topology, Routing, TCP / IP, VPN.

The key responsibilities for this role include:

• Perform escalation of constraints and requests from customers
• Perform monitoring link and customer network tasks
• Perform daily report tasks
• Handling and requests are accepted by phone and email.
• Providing information solutions to telecommunications constraints and network systems