Quality Assurance Jobs

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Essential Functions/Core Responsibilities

• Data analysis and making designated reports/decks
• Reduce learning curve and help enhance product/process knowledge of new joiners
• Responsible for monitoring contacts
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Working closely with the performance team to run and develop.
• Collaborating in efforts to improve QA practices
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed
• Responsible for preparing and providing feedback to agents

Requirements:

• Being proactive and have a high sense of persuasive manner.
• Passive English.
• Min. bachelor’s degree graduates, preferably from communication.
• Have good analytical and logical skills.
• Experienced at least 1 year experience in QA for omnichannel.