Head Community Management Moderator

JOB OVERVIEW:

The Head Community Management Moderator is responsible for overseeing and managing a team of moderators, ensuring the smooth operation of community management activities. This role plays a crucial role in maintaining a positive and vibrant community atmosphere, fostering meaningful interactions, and ensuring the community's needs are met and handling other ad hoc tasks as required by superiors. Additionally, the role involves managing partnerships and collaborations with existing and new partners.

RESPONSIBILITIES AND DUTIES:

• Monitor and analyse community insights, trends, and feedback to identify areas for improvement.
• Act as the point of contact for escalated issues and crisis situations, providing guidance and support.
• Implement quality assurance measures to ensure consistent and high-quality moderation practices.
• Prepare regular reports on community engagement metrics, trends, and key insights.
• Collaborate with cross-functional teams to align community management efforts with overall business objectives.
• Recruit suitable moderators with the necessary skills, experience, and cultural understanding.
• Lead and guide a team of moderators, providing direction, support, and mentoring.
• Develop training programs and provide ongoing coaching and development opportunities for moderators.
• Collaborate with stakeholders to establish community guidelines and policies.

KEY REQUIREMENTS:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills to effectively engage with community members.
• Proven experience in community management and moderation, preferably in a digital or online community.
• Excellent written English and proficiency in at least one additional languages, such as Filipino, Indonesian, or Vietnamese.
• Excellent knowledge of Web3 and any past experience of moderations (Preferably discord moderations)

• Experience in collaborating with cross-functional teams.
• Crisis management skills and the ability to handle challenging situations with professionalism and empathy.
• Analytical mindset with the ability to monitor and analyse community insights and metrics.
• Knowledge of community management best practices and social media platforms.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Full time position available

ADDED ADVANTAGE:

• Excellent knowledge of simple editing
• Inclusivity and Compassion for Others
• Passion for Esports and blockchain
• Love the start-up/SME culture