Event Manager Jobs

Job Number 23138386
Job Category Event Management
Location TA’AKTANA a Luxury Collection Resort & Spa Labuan Bajo, One Marriott Drive, Labuan Bajo, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Resort Overview
Cradled between a labyrinth of wild forests and the pearlescent shores of the Flores Sea, sits the luxurious sanctuary of TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo. A haven made for the adventurous, sea-seeking Explorers and Collectors from near and far.
Easily accessible, it is the perfect base to explore everything West Flores and Komodo National Park offer at one's own rhythm.
This is Marriott International's first property in the region of Flores. With 70 keys including luxuriously appointed Sea Villas, Family Suites and oversized rooms, this property will be one of a kind in the portfolio of the company in Indonesia.
A wedding chapel to make those memories unforgettable, culinary delights to tantalize the tastebuds, views of spectacular sunsets from a Bar immersed in the sea to relaxing spa treatments are just some of the choices that we be on offer to the discerning traveller.
Job Summary
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES
Managing Event Logistics and Operations

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Uses his/her judgment to integrate current trends in event management and event design.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Ensuring and Providing Exceptional Customer Service

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Responds to and handles guest problems and complaints.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Interacts with guests to obtain feedback on product quality and service levels.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Uses personal judgment and expertise to enhance the customer experience.
• Empowers employees to provide excellent customer service.
• Ensures hourly employees understand expectations and parameters for event activities.
• Follows up with customer post-event.
• Sets a positive example for guest relations.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.

Leading Event Management Teams

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Supporting and Coordinating with the Sales and Marketing Function

• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
• Assists in the sales process and revenue forecasting for customer groups.

Conducting Human Resources Activities

• Performs other duties as assigned to meet business needs.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Reviews comment cards and guest satisfaction results with employees.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.