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The Cargill Agricultural Supply Chain (CASC) connects producers and users of grains and oilseeds around the globe through sourcing, storing, trading, processing, and distributing grains and oilseeds, as well as offering a range of financial, risk management and customized farmer services. Working at Cargill is an opportunity to thrive – a place to develop your career to the full

Job Purpose and Impact

The Customer Service Representative will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

• Other duties as assigned
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Proactively identify risks and opportunities to improve the order management processes.
• Receive and process low complexity change requests following defined policies and procedures.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Receive and process straightforward customer orders across multiple platforms following standard procedures.

Qualifications

Minimum Qualifications

• Other minimum qualifications may apply
• Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

• Familiar with customer facing environment
• Experienced with customer order management
• Good communication skills
• Has data analytics skill