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Director Of Event Management
Company | Marriott |
Address | Nusa Penida, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-18 |
Posted at | 11 months ago |
Job Number 23109153
- High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
- Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
- Ensures the property is apprised of all groups that will impact property operations.
- Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
- Researches and analyzes new products, pricing and services of competition.
- Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
- Leads the execution of brand service initiatives in event management areas.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Assists in execution of departmental goals in game plans.
- Holds event management team accountable for desired service behaviors related to product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Creates and achieves the Special Events’ annual operating budget.
- Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
- Works with all areas in Special Events division to establish content and pricing.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
- Reviews customer feedback data to identify service failures and provide guidance on problem resolution.
- Consults with customers in order to determine objectives and requirements for events.
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Provides performance feedback using company feedback process.
- Reviews property specific event operations annually and makes appropriate adjustments.
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Communicates and ensures departmental and property emergency procedures are executed when necessary.
- Ensures that regular, ongoing communication is happening in all areas of event.
- Works with Human Resources to ensure compliance with all applicable laws and regulations.
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