Asst. Restaurant Manager Jobs

Job Number 23153083
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bali Ungasan, Jalan Raya Uluwatu Banjar Giri Dharma Ungasan, Kuta Selatan, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team

• Provides feedback to employees based on observation of service behaviors.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Monitors employees to ensure performance expectations are met.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Assists in supervising daily shift operations.
• Handles employee questions and concerns.

Conducting Day-to-Day Restaurant Operations

• Performs all duties of restaurant employees and related departments as necessary.
• Monitors alcohol beverage service in compliance with local laws.
• Ensures compliance with all restaurant policies, standards and procedures.
• Opens and closes restaurant shifts.
• Ensures all employees have proper supplies, equipment and uniforms.
• Manages to achieve or exceed budgeted goals.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

Providing Exceptional Customer Service

• Assists in the review of comment cards and guest satisfaction results with employees.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Meets and greets guests.
• Sets a positive example for guest relations.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.

Conducting Human Resource Activities

• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
• Uses all available on the job training tools for employees.
• Supervises on-going training initiatives.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Recognizes good quality products and presentations.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Supervises daily shift operations in absence of Restaurant Manager.
• Assists servers and hosts on the floor during meal periods and high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.