Assistant Resort Manager Jobs

We are seeking a highly motivated Assistant Resort Manager to join our team in Raja Ampat - Indonesia. The Assistant Resort Manager will be responsible for assisting the Resort Manager in overseeing the daily operations of the resort, maintaining high levels of customer satisfaction, and managing a team of resort staff. The ideal candidate will have strong leadership skills, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities

• Respond to guest complaints and resolve any issues in a timely and professional manner
• Ensure that all resort policies and procedures are followed by staff members.
• Assist the Resort Manager in developing and implementing strategies to increase revenue and profitability.
• Ensure that all resort facilities are well-maintained and comply with Lotus Hotels standards
• Assist the Resort Manager in managing the day-to-day operations of the resort, including front desk operations, reservations, housekeeping, food and beverage service, projects and maintenance.
• Assist with the preparation of budgets, financial reports if needed, and other administrative tasks.
• Manage the resort staff and ensure that all staff members are properly trained, motivated, and equipped to provide excellent service to guests.

Qualifications & requirements

• Strong leadership skills and the ability to manage a team of staff members effectively.
• Bachelor's degree in hospitality management, business administration or a related field.
• Excellent communication and interpersonal skills.
• Minimum of 2 years of experience in a similar role in the hospitality industry is preferred.
• Indonesian citizen
• A passion for delivering exceptional customer service.
• Availability to work flexible hours, including weekends and holidays.
• Proficiency in Microsoft Office. (Hotel Management Software is a plus)
• Ability to work under pressure and handle multiple tasks simultaneously.

Benefits

• Attractive salary plus tips/service charge/THR
• Paid flights and holiday plan
• Free meals and accommodation
• Opportunities for advancement within Lotus Hotels.
• Health insurance

Please note that the resort is situated on a remote island.