Assistant Manager Restaurant And Ird

Job Number 23086087
Job Category Food and Beverage & Culinary
Location The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali, Kawasan Pariwisata Nusa Dua Lot N2, Nusa Dua, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Monitors employees to ensure performance expectations are met.

Conducting Day-to-Day Restaurant Operations

• Manages to achieve or exceed budgeted goals.
• Monitors alcohol beverage service in compliance with local laws.
• Opens and closes restaurant shifts.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Performs all duties of restaurant employees and related departments as necessary.
• Ensures all employees have proper supplies, equipment and uniforms.
• Ensures compliance with all restaurant policies, standards and procedures.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Strives to improve service performance.
• Meets and greets guests.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

Conducting Human Resource Activities

• Coaches and counsels employees regarding performance on an on-going basis.
• Uses all available on the job training tools for employees.
• Supervises on-going training initiatives.
• Communicates performance expectations in accordance with job descriptions for each position.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Supervises daily shift operations in absence of Restaurant Manager.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Recognizes good quality products and presentations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.