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Application/Cloud Support Analyst - Sap Crm Service

Company

Accenture Southeast Asia
Address Semarang, Indonesia
Employment type FULL_TIME
Salary
Category Jasa TI dan Konsultan TI
Expires 2023-07-21
Posted at 1 year ago
Job Description
Key responsibilities may include:
  • Help clients in defining their needs and direct them to the corresponding modules and functionalities
  • Conceptualize functional analyses and the modeling of business processes in relation to project targets.
  • Ensuring a cross-sectional view of the client's functional needs.
  • Ensure the correlation between the development of solutions and the functional needs of the client.
  • Perform the configuration of modules according to the business needs of the clients.
  • Provide support and important technical and functional support during the deployment phases.
  • Develop and provide leadership during testing and quality assurance phases
  • Maintain technical documentation and transfer knowledge related to its responsibilities.
  • Act as a consultant in their area of expertise and represent their department when interfacing with decision-making and technical bodies.
  • Provide an monitoring role in order to understand and anticipate trends in their area of expertise, and make appropriate recommendations in terms of developing best practices for the company.
    • Qualification:
  • Entry level: At least Bachelor's degree in IT , Computer Sciences , Business Administration, Engineering or related fields. Fresh graduates are encouraged to apply.
  • For experienced hires: more than 2 years and above in large-scale SAP deployment, support and/or upgrade projects on one or more of the following modules: MM, PM, SD, FI, CO, PP/QM, SuccessFactors, IBP, ISU, Data Migration or others, ideally acquired in the consulting world.
  • Possess a strong knowledge and experience in SAP configuration.
  • Appreciated knowledge of the SAP Logistics part (SAP SD / SAP MM / SAP SD-MM / SAP CRM): procurement, pricing, purchase orders, pricing schemes, basic transactions, flows, integration points
  • Extended knowledge and experience on RICEF, DEBUG/ABAP
  • Know the integration points and 'tie-ins' with other modules
  • Familiarity with SAP Charm and Solution Manager as well as Configuration and Logistic Execution
  • Have developed very good interpersonal communication and user support management skills.
  • Possess strong analytical, incident resolution and problem-solving skills
  • Make quality decisions
  • Good communication in English
  • Willing to work or relocate in Semarang