Application Support Jobs

Responsibilities are:

• Respond to general questions and trouble tickets in a timely manner.
• Follow best practices for change control of proposed solutions.
• Conduct PoC to improve the systems and processes.
• Provide technical support for enterprise-level software applications.
• Document actionable bugs for engineering resolution.
• Document issue triage as troubleshooting progresses.
• Identify potential solutions for how to resolve issues.
• Maintain service reports.
• Work with the team to improve the performance and reliability of our software applications.
• Participate in the development and implementation of new features.
• Research, diagnose, and troubleshoot issues.
• Prioritize multiple, open issues.

Who you are:

• You abide by our values.
• You take the ownership of the works, end to end.
• Bachelor's degree in computer science, information technology, or a related field.
• Has 2-3 years of experience as Software Engineer focusing on BAU / Apps Support (backend)
• Experience with application platforms and technologies, including SQL, Java OR NodeJS. Knowing salesforce sales cloud or marketing cloud is advantageous.
• You have GRIT
• Your embrace the agile practices.
• You dare to challenge the status quo and understand the importance of continuous improvement.
• Have experience in application support.
• Excellent written and verbal communication skills.
• Good understanding of software engineering principles and practices.
• Excellent troubleshooting and problem-solving skills.