Application Support Engineer (Fresh Grads/ Entry Level)

We are looking for an Application Support Engineer to join our team - we will work together to maintain and improve mission-critical web and mobile applications for our clients. It is imperative that our software applications continue to be robust, secure and future proof, especially given our portfolio of customers. You will have the opportunity to advance your career to Quality Assurance then to Business Analyst - Project Management.

Responsibilities

• Support the team in defining project requirements, tracking and documentation.
• Conduct user requirement analysis for application enhancements.
• Close monitoring gaps.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to the production environment in accordance with project methodologies.
• Fulfill service requests and change requests.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Propose improvements to address recurring issues and
• Provide application support to resolve reported issues and incidents.

Requirements

• Excellent communication and writing skills in English.
• Proactive and self-driven and able to work under pressure with a high sense of urgency.
• Preferably at least one year of working experience in software maintenance and support.
• The role is based in Bandung, Indonesia and on-site presence is required.
• Possess SQL knowledge and able to construct basic SQL queries.
• Has an analytical mindset and able to understand business and functional concepts.
• Ability to work effectively both independently & within a team.
• Good communication skills for interaction with both internal and external stakeholders of all levels.
• Strong problem investigation and solving skills.
• Fresh graduates are welcome.
• Bachelor Degree in any discipline/Diploma in Information Technology, Computer Science or Computer Engineering with excellent academic records or outstanding professional or personal achievement.
• Ability to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware.

We seek your understanding that only shortlisted candidates will be notified.