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Service Engineer jobs

TS General Injection Molding Engineer

CAP - Jakarta, Indonesia
PT Chandra Asri Petrochemical Tbk.
Chandra Asri is the Indonesia’s premier petrochemical producer with an integrated plant incorporating world class, state of-the-art technology and supporting facilities. We operate the country’s only Naphtha Cracker producing high quality Olefins and Polyolefins, and is the sole domestic producer of Styrene Monomer and Butadiene.
As one of the largest petrochemical companies in the region, Chandra Asri ensures our customers’ satisfaction, which has been leading the growth of our market share within the last decade. This growth is a result of good corporate governance and prudent financial management. Businesswise, we are committed to establishing and integrating global partnerships while never compromising on service. Investing in our workforce as well as engaging in equitable corporate responsibility programs is at the heart of everything we do and is integral to our business.
We are looking for potential and high caliber talent for the above position who is keen to grow with us.
Conduct intensive pre- and after-sales supports (technical assistance, in-house training, assistance, customer’s profile, and report) for General Injection Molding customers to maintain a close and mutual relationship between company and customer.
Plan and conduct a routine visit to General Injection Molding customers
Receive and handle General Injection Molding customer complaints on company’s products at any time and have the complaints resolved immediately, follow up on a recorded negative feedback -either through a telephone call or by making an impromptu/routine visit- to any customer experiencing product quality or other issues and coordinate with related departments in finding the root cause of a problem, and provide the technical solutions in accordance with customer expectations.
Conduct training and educate customers through seminars/presentations about the products and its application technology to broaden customer’s knowledge and ensure the proper product usage.
Conduct coordination meeting regularly to ensure product quality, new application prospects, and other latest information.
Control schedules of Material Development trial and new and existing applications by preparing sample and collaborating with respective departments to ensure sample products are delivered according to agreements and as scheduled for trial by the customer.
Conduct a trial with the customer by providing process guidelines to the new or existing customers.
Create a breakthrough in promoting new products, help and give new ideas to company in making improvements and changes to the existing product, and assist Technical Service & Product Development (TSPD) in developing new product applications.
Bachelor Degree / Master Degree Chemistry, Chemical Engineering, Material Engineering, Metallurgical Engineering, Petroleum Engineering
Have an experience 1-5 years working experience in similar job or experience in polyolefin industry and injection molding will be preffered
Have knowledge in injection molding and extrusion
Have a good negotiation & communication skill
Fluent in English both spoken & written
Proficient using computer application (Ms. Office)
Having growth mindset, fast learner & early adaptive

Lowongan Service Engineer Manager - Machinery

Make good relationship, maintain our existing customers and keep machines running well
Offering and get the order to the maintenance contract
Able to selling spare parts and get a target
Inventory spare parts management
Engineer service management
Control all area
Has experience for 5 years in the same position
Have minimum Diploma Degree in Electrical/Mechanical/Mechatronic (Electrical is more preferred)
Must have experience in machinery, packing, inspection machine or other industrial machine
Understand mechanical, electrical wiring diagram and layout drawing
Excellent in; project management, team management, reporting, problem solving regarding installation, maintenance, troubleshooting of machine, electrical problem
Conversational level English (To read Internal materials)
Have driving license
Preferable Skill / Experience>
Experience for using CAD
Have a good personality; creative, passionate, logical thinking, quick adapt
Great leadership skill
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Customer Support

Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post implementation customer support
Handle and respond to customers’ enquiries. In case enquiries or issues can’t be instantly resolved, the enquiries will be handed over to engineering team
Document customers’ enquiries or issues for traceability and improvement purpose
Work closely and collaboratively with product team on product improvement feedbacks
Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution
At least Bachelor''''s degree in any field
Experience in software product is an advantage
Solid oral and written communications skills
Customer obsession
Comfortable in working at a complex and fast-paced environment
Good documentation, listening, and responding to customers skill

Senior React Native

Radya Labs mencari software engineer yang mampu mengembangkan aplikasi mobile menggunakan React Native yang fungsional dan bermanfaat. Posisi ini diharapkan untuk mengembangkan berbagai aplikasi baru atau melakukan maintenance terhadap aplikasi yang sudah ada. Kamu akan bekerja sama dengan Project Manager, Analyst, Designer, dan Software Tester dalam mengembangkan aplikasi terbaik.
Kualifikasi yang dicari
Memiliki pengalaman lebih dari 4 tahun pada bidang development dan lebih dari 2 tahun di React Native development
Memiliki pengalaman yang cukup baik tentang standart JS
Memiliki pengalaman dalam menggunakan git dengan baik
Memiliki pengetahuan tentang Desain Arsitektur Code
Memiliki pengetahuan debuging tools dengan baik
Memiliki pengetahuan tentang Konfigurasi project Android dan iOS dengan baik
Memiliki pengalaman dalam integrasi 3rd party service
Memiliki pengalaman integrasi native libraries dengan React
Familiar dengan state/data management libraries (ex redux)
Familiar dengan Agile Tools
Memiliki kemampuan komunikasi dengan team maupun project manager dengan baik
Familiar dengan bahasa pemrograman mobile lainnya
Memiliki pengalaman automated software testing
Familiar dengan automated software deployment
Waktu Kerja
Kamu diharapkan dapat bekerja dengan semangat dan fleksibel (tanpa aturan 9-5). Kamu diharapkan dapat mengatur waktu kerja dengan mandiri namun efisien dan siap serta mampu menghadapi berbagai situasi.
Kami bekerja 8 jam sehari dan menghindari overtime, karena mencintai keseimbangan kerja.
PS : Pada waktu tertentu, tetap dibutuhkan, jadi kamu harus tetap bersiap.
Radya Labs menawarkan berbagai benefit menarik, ditambah dengan lingkungan bekerja yang terbuka dan progresif. Gaji awal akan disesuaikan dengan pengalaman kerja. Radya Labs juga menawarkan BPJS, makan siang gratis serta makan bersama di hari Jumat.
Apply via [email protected]

Software Quality Assurance (QA) Engineer

Interfacing with client
Validate That developed solutions meet quality &performance requirements
Manual Testing and Automations Testing
Writes test Script
Develop test plans and execute plans
Candidate must possess at least Bachelor''''s Degree in Engineering (Computer / Telecommunication), Computer Science/Information Technology or equivalent.
At least 2 years of working experience in the related fields is required for this position.
Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent.
Required language:
Experienced interfacing with client
Job Type Experienced and Consulting
Fluent on Linux
Understanding the use of data Manipulation Language Tools, TOAD/PostgresSQL, SQL Developer.
Understand XML, Web Service and API, Selenium, Phyton, XCode Simulator, Appium
Exprienced in Automation testing (Selenium / Katalon / JUnit) is a Plus

Senior React Native

Radya Labs mencari software engineer yang mampu mengembangkan aplikasi mobile menggunakan React Native yang fungsional dan bermanfaat. Posisi ini diharapkan untuk mengembangkan berbagai aplikasi baru atau melakukan maintenance terhadap aplikasi yang sudah ada. Kamu akan bekerja sama dengan Project Manager, Analyst, Designer, dan Software Tester dalam mengembangkan aplikasi terbaik.
Kualifikasi yang dicari
Memiliki pengalaman lebih dari 4 tahun pada bidang development dan lebih dari 2 tahun di React Native development
Memiliki pengalaman yang cukup baik tentang standart JS
Memiliki pengalaman dalam menggunakan git dengan baik
Memiliki pengetahuan tentang Desain Arsitektur Code
Memiliki pengetahuan debuging tools dengan baik
Memiliki pengetahuan tentang Konfigurasi project Android dan iOS dengan baik
Memiliki pengalaman dalam integrasi 3rd party service
Memiliki pengalaman integrasi native libraries dengan React
Familiar dengan state/data management libraries (ex redux)
Familiar dengan Agile Tools
Memiliki kemampuan komunikasi dengan team maupun project manager dengan baik
Familiar dengan bahasa pemrograman mobile lainnya
Memiliki pengalaman automated software testing
Familiar dengan automated software deployment
Waktu Kerja
Kamu diharapkan dapat bekerja dengan semangat dan fleksibel (tanpa aturan 9-5). Kamu diharapkan dapat mengatur waktu kerja dengan mandiri namun efisien dan siap serta mampu menghadapi berbagai situasi.
Kami bekerja 8 jam sehari dan menghindari overtime, karena mencintai keseimbangan kerja.
PS : Pada waktu tertentu, tetap dibutuhkan, jadi kamu harus tetap bersiap.
Radya Labs menawarkan berbagai benefit menarik, ditambah dengan lingkungan bekerja yang terbuka dan progresif. Gaji awal akan disesuaikan dengan pengalaman kerja. Radya Labs juga menawarkan BPJS, makan siang gratis serta makan bersama di hari Jumat.
Apply via [email protected]

Service Sales Engineer

Mampu dan sanggup untuk mendengarkan dan menyelesaikan complain – complain dari customer.
Kemampuan negosiasi dan diplomasi yang baik dengan customer terutama dalam menghadapi complain customer.
Mampu dan cepat mempelajari pengetahuan teknis elevator & escalator.
Pendidikan minimal S1 Teknik Elektro,Teknik Mesin, atau Teknik Industri
Berpengalaman di bidang terkait Tanggung Jawab
Menjual Spare Part Escalator & Elevator
Menjual jasa perawatan kontrak service bulanan Escalator & Elevator
Secara efektif monitor kontrak – kontrak service yang berjalan.
Bertanggung jawab sebagai Project Manager atas penjualan spare part yang dilakukan, mulai dari proses penjualan,monitoring teknisi dalam melakukan proses pemasangan sampai penagihan.
Secara rutin melakukan kunjungan ke Customer guna menciptakan hubungan yang baik dan harmonis. Disclaimer: melamar pekerjaan di tidak dipungut biaya

Database Engineer

Job Description:
Support developers in service/apps development that focusing on database design, query design, query tuning performance, and indexing strategy.
Review all new query development before implemented in production cooperate with related team developers.
Maintain and monitor query performance on production database.
Support developers in finding problematic query and help them to troubleshoot and tune the query.
Create best practice guidance on query design which compatible with the company’s existing data that can maximize the efficiency and performance.
Conduct regular database best practice workshop / training to developers to increase knowledge on database design and awareness of database flaw and common pitfall.
Minimum Qualifications:
Have a great knowledge in Structured Query Language (SQL) dan database design.
Have a good knowledge and experience in tuning query and database indexing.
Plus point will be given, if candidate familiar using PostgreSQL or MySQL.
Have good communication skill; able to deliver detailed information between team member and also to another team; able to take the knowledge (essence) from received information.
Able to communicate using English both verbally and in writing.
Plus point will be given, if candidate have experience in programming and/or familiar with go programming language (golang).

IT Service Desk Agent

Maintaining communication with the end user
Initiates incident cases or service requests
Attempts to resolve incidents immediately
Fulfills Service Requests
Categorizes and prioritizes incident cases and service requests
Coordinates activities with IT teams and/or external support teams to complete the incident resolution or to fulfill a service request
Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset
Candidate must possess at least a Diploma, Bachelor''''s Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
Fresh graduate are welcome to apply
Excellent customer service skills
Knowledge of MS Windows and MS Office
Ability to work in a team environment and take initiative
Ability to effectively prioritize and handle multiple tasks simultaneously
Willing to work shifting
Good English is a must

Junior Service Engineer

A service engineer is responsible for supporting equipment in a Microsoft Windows environment, from design through implementation and support. A System Engineer performs a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. Maintenance and solve problem and installation machines IBM Product (iSeries,pSeries )
Candidate must possess at least a Bachelor''''s Degree from Computer Science/Information Technology, Engineering (Electrical/Electronic) , or equivalent with minimum GPA 3.00/ 4.00.
Min. 1 year experince
Able to work on shifting working model
Willing to work overtime
Willing to work on holiday / Sunday / Saturday
Discipline with time management
Willing to be asigned on Remote area
Good attitude and having a good teamwork
Strong analytical skills
Ability to solve problems
Able to operate MS Office

Service and Support Engineer

Age :
Male / Female average 30 years old
education :
Bachelor Degree or Diploma from reputable University in Engineering (Electrical/Electronic), Science & Technology
Minimum experiences in the same position :
3 Years
Job Assignment :
Technical drawing 2D/3D Auto cad.
Electronics (digital, analogue, sensor/actuator).
Interfacing (serial/parallel, firmware, etc).
Strong work ethics and attitude.
Willing to work all round the scope of operations and support..
Good teamwork, communication, and coordination

Service Engineer

Requirements :
Service Engineer
Male, max. 35 years old,
Min. Diploma Degree in IT / Electrical / Machine Engineering,
Min. 1 year experience in similar position, Fresh Graduate are welcome,
Place on Jakarta
The candidate for Account Executive and Service Engineer position
can immediately follow psikotest/walk in psikotest.
Every Monday, Wednesday, and Friday at 08:00 in PT ASABA Building 5th Floor (Jl. Ir. H. Juanda No.7).
Please bring your complete application

It Service Desk Officer

Memonitor seluruh gangguan layanan IT dan memberikan fungsi layanan IT
Pria/Wanita, Usia maks. 30 tahun* Pendidikan min. D3/S1 Teknik Informatika/Manajemen Informatika/Teknik Komputer* Menguasai MS Office* Terbuka bagi fresh graduate hingga berpengalaman maks. 2 tahun

Manufacturing Engineer

Job Description Summary
Engineering associated with the manufacturing process. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Role Summary/Purpose
Demonstrates accountability of Engineer for functional, business, and broad company objectives.
Integrates and develops processes that meet business needs across the organization. Defined
work or projects with moderate complexity. In this role you will follow an individual work plan and
meet day-to-day short term objectives, and have the ability to resolve issues through immediate
action or short-term planning.
Essential Responsibilities
Prepare, develop, and generate all engineering documentation including, but not limited to engineering planning, method specification, process specification, repair instruction, drawing.
Provide technical advice, engineering evaluation, and disposition to repair process and operation, including process troubleshooting and root cause analysis.
Provide Qualification for Component Process
Prepare new repair process development, start-up, training, and implementation.
Coordinate with a team for installation, start-up, and commissioning of new equipment.
Prepare and perform operator qualification and special process qualification, including Repair Process Plan, Engineering documentation & operator training.
Coordinate with a team of individual contributors by establishing appropriate work plans and priorities consistent with engineering goals.
Work with management to assign, perform, oversee, and schedule work tasks and meet cost objectives.
Assist in the effective utilization of available manpower and machine resources for all repair, overhaul, and servicing jobs in accordance with company policies and procedures.
Assist in future plans and contriving new product / services introduction (NPI)
Act as liaison with Repair Technology CoE to develop and implement new repair processes.
Handle all customer complaints and recommend / perform resolutions as appropriate.
Liaise with other department engineers for support / re-deployment of manpower and machine resources for internal sub-contract work
Develop the best manufacturing practice in accordance with the customer CTQs
Participate on Global Component Teams to drive productivity / standardization.
Drive continuous process improvement through LEAN - Six Sigma.
Participate on Environment Health & Safety Compliance
Conduct Internal Audit according to ISO: 9001
Accept other assignment based on Company Requirement
Work on cycle time and cost reduction program for all kinds of repair work including in-house and on-site work.
Bachelor Degree of Engineering
2 years of relevant experience in engineering
Strong knowledge of gas turbine component, repair process and equipment
Strong Knowledge of material science and mechanical properties
Demonstrated leadership ability
Strong analytical and problem solving skill
Willing to accept challenging assignments, passion to drive change, ability to lead others through continuous improvement
Desired Characteristics
Ability to create positive change in a team environment
Ability to work independently without direct supervision
Lean - Six Sigma training is preferred
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong problem solving and decision making skills
Strong measuring, testing, troubleshooting and error analyzing skills
Experience with ISO 9001 quality management system ( MR position is preferred)
Experience with the shop operation (planning and execution)
Familiar with SAP
Proficiency in MS Word, Visio, PowerPoint and Excel
Additional Information
Relocation Assistance Provided:

DX Customer Service Engineer (Bandung)

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?
Then come in and join our Indonesia team
as DX
Customer Service Engineer
to execute all service activities, including incidents, installation, preventive maintenance and system modification on demand, which are coordinated via the Customer Care Center.
Your mission and responsibilities:
You will perform installations, start-ups, maintenance, repairs and updates of all products within your area of expertise and assisting with other products under supervision
You will communicate and accept all operative advices from the Customer Care Center.
You will support the SERVOR Service process and ensure optimal performance in all process activities related to within your area of responsibility.
You will escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.
You will ensure the proper use of tool & test equipment and report the usage on any related service report.
You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
You will maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services.
To find out more about the specific business, have a look at
Your qualifications and experiences:
You hold a successfully completed Degree in Biomedical or Electrical Engineering or equivalent
You will be more preferable if you possess a registration certificate (Surat Tanda Registrasi)
You must have a strong knowledge in Laboratory diagnostic instrument
Your personality and skills:
You are self-driven, motivated and have a positive work attitude
You have excellent communication and interpersonal skills
You are proficient in English both written and spoken
Being part of our team:
Siemens Healthineers is a leading global medical technology company. More than 53,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Your cultural fit:
Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.
To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Siemens Healthineers
PT Siemens Healthineers Indonesia
Experience Level:
Early Professional
Job Type:

Field Service Engineer

Job Description Summary
Execute Electrical equipment pre-commissioning, commissioning, and services mainly for rotating machines and power electronic low voltage and medium voltage drives.
Job Description
Roles and Responsibilities
Electrical Drives Field Services provides direction and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
. Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives.
. Provide technical assistance, direction and sometimes supervision to customers on the installations.
Provide on-site interpretation of data and technical instruction.
. Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
. Provide management with complete and prompt information and report regarding status, customer or equipment problems, and failures.
. Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures.
Review reported malfunctions and identify / analyze any undesirable trends
. Complete site documentations such as installations check lists, pre-commissioning, and commissioning procedures.
. Hands-on on-site rotating equipment testing and commissioning.
. Hands-on on-site cooling unit inspection, repairing, and testing including but not limited to mechanical and instrumentation verifications.
. Hands-on on-site electrical testing auxiliaries (such as cooling fans and lubricating unit pumps), and verifications of temperature, pressure, and flow electronic sensors.
. Hands-on on-site parts replacement, testing, and verification of electrical equipment.
. Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.
Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner
Electrical Bachelor’s or Master’s degree from an accredited university or college
. At least 3 years of hands-on experience in medium voltage drives and rotating equipment field service or maintenance position.
. Solid understanding of Electric Power Systems, Medium Voltage, Harmonics
. Solid understanding of Power Electronics and Electric Circuits.
. Proficient in at least one computer programming language.
. Experience with Programmable Logic Controllers
. Experience with Human Machine Interface
. Knowledge of rotating equipment motor windings, insulations, and familiarity with medium voltage equipment.
. Good knowledge of rotating equipment theory and operation.
. Hands-on experience and knowledge of test instruments (recorders, power analyzers, oscilloscopes, Insulation resistance, Hipot, etc..)
. Excellent computer skills.
. Experience with rotating machines
. Good hands-on skills.
. Comfortable to sail on marine vessels if needed and remain offshore for limited number of days.
. Willing to travel 100% including distant in-country or aboard limited duration visits.
. Willing to work flexible times, longer hours, weekends, and holidays if necessary.
. Ability to mobilize on short notices.
. Good understanding of Health and Safety, and risks / Hazards involved.
Desired Characteristics
Fluent oral and written English communication skills
Strong interpersonal and leadership skills
. Team worker with ability to share and coordinate tasks among members of the group
. High job ethics
Proven analytical and quality improvement ability
Able to interface at all levels of the organization both internally and externally
About Us

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company''''s website at· Proven analytical and quality improvement ability
Additional Information
Relocation Assistance Provided:

Service Engineer - Scientific Instrumentation

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, DKSH generated net sales of CHF 10.1 billion in 2015. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.
Job Responsibilities
General responsibilities:
Responsible for installation, supervision, start-up/commissioning, inspection/service, and troubleshooting.
Prepare the Maintenance Plan or Service Contract and propose to the Customer
Report all the Service Job activity to Service Manager / Division Manager
Report all the Sales Activity to Service Manager / Division Manager
Leadership responsibilities:
Drive self-learning and improvement in the area of product technical service and DKSH behavior as part of continuous learning
Job Requirements
Functional skills and knowledge:
Good problem solving skill
Good knowledge of how scientific instrumentation works
Knowledge of one or more of the following equipments will be additional points (Gas chromatography, liquid chromatography, ICP, AAS, FTIR)
Minimum education in degree level in the field of electrical engineering (electronic) or Physics (instrumentation)
Diploma (D3) or vocational high school (SMK) will be considered based on experience
Work experience:
Minimum two years'''' experience in similar role


Play Video
Tanggung Jawab Pekerjaan
Able to understand about Mechanical Seal & Rotating Equipments
Syarat & Keahlian
Male / female
Max. 30 years old
Should posses a Degree of D3 / S1
Majoring Mechanical Engineering or related discipline from Reputable University or Institute
Proactive with good work attitude
Knowledge in computer application (MS. Word, Excel & Power Point ) is essential
Ability to communicate in English both oral and written is desirable
Self-motivated, result oriented, commited and resourceful
Willing to travel extensively within Indonesia
Able to drive a car would be an advantage
Willing to be Placed at : Tangerang
Application, CV and Recent Photograph addressed to:
[email protected] or
Komplek Pergudangan Bandara Mas Blok. T 23 & 23.A
Jl. Marsekal Surya Darma, Tangerang
Banten, Indonesia 15127
Salary & Monthly Bonus

Service Delivery Field Support Engineer

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey.
Working at NTT
Stakeholder engagement
: engage with GDC Service Operations team, receive instructions, and manage escalation incidents to L3 Field Engineer or 3rd party vendors as necessary.
: proactively act as second-line remote and onsite technical support and provide field engineering services for clients (including the analysis, assignment and escalation thereof).
Value Chain Linkage
Service Operations
Service Transition
Skills and attributes
Support Services
Maintains the support process and checks that all requests for support are dealt with according to agreed procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Uses service assurance software and tools to collect agreed performance statistics. Carries out agreed maintenance tasks. Ensure usage of knowledge articles in problem diagnosis and resolution.
Service Level Management
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
Incident Management
Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution through adoption of knowledge articles and promptly allocates incidents as appropriate. Maintains records and advises relevant persons.
Configuration Management:
Maintains secure configuration, applying and maintaining tools, techniques and processes to identify, track, log and maintain accurate, complete and current information. Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorised change, diversion and inappropriate use.
Problem Management:
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
Technical Specialism:
Maintains knowledge of specific specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
Programming Skills:
Python, XML, REST API Programming
Work Outputs
Ensure operational infrastructure
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
Identify problems and errors
The L2 Field Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Ensure resolution of incidents and requests
They investigate second line support calls assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate requests and exceptions to the 3nd line support team. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
Incident management
They ensure incidents are updated with progress and resolution details in a timely manner using the ITSM Mobile Apps.
Shift management
L2 Field Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules, including but not limited to:
Scheduling hardware/firmware upgrades and repairs with client
Providing Incident Report on unplanned systems / service downtime information
Preparing RCA for all business critical incidents and downtime
Performing software upgrades/patches
Recovering/escalating if problems encountered before/after the patch installations
Co-ordination of implementation activities.
Next career steps
Field Engineer (L3)
Education required
Degree or relevant qualification in IT/Computing
Certifications required
ITIL v3 Foundation
Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
Cisco Certified Network Professional - Wireless (CCNP-W)
Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)
Certified Partner SE - WAN Optimization
Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
201 TMOS Administration
Cisco Certified Network Associate - Security (CCNA-SEC)
Cisco Certified Network Professional - Security
Check Point Certified Security Administrator (CCSA)
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Check Point Certified Security Expert (CCSE)
Certified Partner SE - Security
VMware Certified Professional vSphere
Cisco Certified Network Associate - Data Center (CCNA-DC)
Cisco Certified Network Professional - Data Center (CCNP-DC)
MCSA+VCP, RHCE or equivalent
EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)
Blue Coat Certified Proxy SG Professional
Cisco Certified Network Associate - Video (CCNA-VID)
Cisco Certified Network Associate - Voice (CCNA-V)
Cisco Certified Network Professional - Voice (CCNP-V)
ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
Additional certifications (preferred)
Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
JNCIA Security
301a LTM Specialist Architect Setup and Deploy Security domain
Cisco Certified Internetwork Expert - Security (CCIE-S)
Certified Partner SE - Web Security
Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
Work experience required
6 – 8 years’ work experience
4+ years’ experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organisation.
Working knowledge of management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security etc)
What will make you a good fit for the role?
Standard career level descriptor for job level:
Seasoned and experienced professional
Has full understanding of specialisation area
Resolves wide range of issues in creative ways
Fully qualified, career level, career journey-orientated
Uses good judgement in selecting tools and methods to solve problems
Networks with senior internal and external people in own area of expertise
Receives little instruction on day-to-day work, receives general instructions on new assignments
Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Field Service Engineer (Cibitung Head Office)

Field Service Engineer (Cibitung Head Office)
Job Descriptions :
Responsible for the service and maintenance of the company''''s range of products.
Responsible for carrying out planned maintenance and service of Pumps and equipment.
Provide on site and or workshop installation and validation.
Performs on troubleshooting, service and repair.
Provide on site training for customers.
Qualifications :
Candidate must possess at least a Bachelor''''s Degree, Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Metal Fabrication/Tool & Die/Welding), Engineering (Mechatronic/Electromechanical), Engineering (Mining/Mineral) or equivalent.
From reputable University is a must.
Required language(s): English, Bahasa Indonesia.
At least 2 year(s) of working experience in the related field is required for this position.
Having knowledge about Pump and Valve.
Good communication skill, Good analysis, and Good reporting skill.
Preferably Staff (non-management & non-supervisor).
Full-Time position(s) available.
Working Location :
MM2100 Industrial Estate, Jalan Timor Blok D2-1, Cikarang Barat, Kabupaten Bekasi.
Field Service Engineer Cibitung(PDF 299
Job opportunities


General requirements are as follow:
1. High School diploma or equivalent; Bachelors degree preferred
2. Minimum 5-10 years experience in oil and gas services sector.
3. Preferably having training certificates.
4. Maximum age of 45 years old and able to communicate in English
5. Must have intermediate to advanced computer skills to include Excel,
Words, PDF
Key Responsibilities :
Reports to Operation Manager
Supervises service operations personnel, assigns crews and equipment to jobs Organizes and directs the service operations
Ensures job quality control by scheduling appropriate personnel, equipment, resources, reviewing technical aspects of job, and assuring job is done per customer orders and Company policy
Prepares and/or audits reports of labor and equipment hours utilized, general expenses incurred, field services provided, and loans of equipment and personnel
Assures the cleanliness and state of repair of service equipment
Follows up with customers regarding job related problems or concerns
Addresses employee disciplinary issues and monitors field employee performance
For current job opportunities please call our corporate office at 021 750 3209 or email us at [email protected]
PT. REKANANDA Oil & Gas Services is a performance-driven, values-based company with current opportunities in various oil and gas basins. Our technology, premier products and value-added customer service have made PT. REKANANDA one of the most respected independent oilfield service companies in the country.
We are an equal opportunity employer committed to diversity in the workplace. We promote a drug -free work environment.