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Personal Care, Beauty, Fitness Service

Make Up Artist Elabram Systems
IDR 470,000
2022-07-16

Key Responsibilities Communicate with talent for hair and makeup needs Preparing the need for makeup tools and clothing that will be worn by talent Able to master various Makeup & Hair Do Key Requirements: Women are preferred Mama is 35 years old 1 or 2 years experience in Television/Media Has the ability to make-up/Hair Do Have a Certificate in Cosmetology (preferred) Discipline Can work with a Team

CB - Client Service Manager - Client Offboarding Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-07-02

Job Description : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm''s broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients domestic and international financial needs. About The Commercial Banking Service Center: The Client Service Team is considered an integral part of the overall relationship team. As client advocates, Service Center employees are ultimately responsible for providing critical solutions of varying complexity and serving as client advocates through the handling of service and account management needs of clients who utilize domestic and international depository and treasury products. The Role: The Client Offboarding Operations - Client Service Manager will lead a team of Offboarding Analysts and Associates performing bank-initiated and client-initiated offboarding requests which can range from Standard Account Closure to Complex Client Offboardng. As a Client Service Manager, you will haveresponsibility for: Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness.The candidate must possess strong leadership, stakeholder management and process improvement and transformation mindset. Core functional responsibilities and expectations include but are not limited to the following: . Lead a team of Offfboarding Analysts and Associates perofrming client offboarding requests . Delivery of overall performance goals .Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels .Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations .Performing other special duties or assignments as requested or required . Analyze data to generate or develop management reporting . Identify trends impacting the process and use the information to drive process improvement or automation opportunities. Qualifications: Critical Requirements (Must have): BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services Strong interpersonal skills with proven supervisory abilities Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures Thorough knowledge of financial exposure and operational risk associated with bank products and services Effective problem solving, oral and written communication skills Ability to exercise sound judgment and make effective decisions Ability to prioritize, handle multiple tasks and work under pressure in a team environment A self-starter who does not require close supervision

IPB ASIA Client Service Support Specialist Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-07-02

Job Description : Client Service Support Specialist - CLIENT SERVICE SUPPORT SPECIALIST (450) A Client Service Support Specialist is the primary support person for service related execution within the Private Bank. The individual will work with Client Service Specialists (CSS), mid-office and operations teams to deliver a seamless and integrated experience to our clients across specific Private Banking products. You will be part of a central team supporting the Client Services Team and their client base. Some examples ofthe daily responsibilities include cash movements, audit requests, management of cash balances, executing foreign exchange, tax documentation inquiries, performing account maintenance (account opening and closing), change of address, stop payments and fees billing. This role will be supporting our CSS team in delivering a high quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines. The individual will be expected to contribute to the overall success of the group in proportion to his/her experience, and will be evaluated relative to their peer group Core Responsibilities will include but not be limited to: Maintain client confidentiality at all times Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures Working within a team to execute daily transactions including loans, deposits, payments and securities transfers. Data entry and initiate process for changes of client demographics Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment Liaise and follow-up with internal teams for documentation issues Signature Verification of instructions received from clients Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness Assess and escalate for any urgent assistance if transactions could not be processed on time or support issues could not be resolved timely Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager Essential skills/experience Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Payments experience is an advantage (w/SWIFT, wires transfers, securities, account maintenance) Good knowledge in banking products, brokerage, custody, investment management and credit products and services as each applies to their specific region''s business segment Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly Resilient in managing intraday cut offs Detail-oriented and results-focused Team player with the ability to work well with multiple stakeholders and other team members Previous experience in a similar role within the financial services and/or Banking industry Excellent Englishcommunication skills (verbal and written) Ability to read documentation in Chinese will be an added advantage

CB - Client Service Analyst - Transaction Support Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-06-13

Job Description : Core functional responsibilities and expectations include, but are not limited to, the following: Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem Resolve issues by identifying underlying or hidden problems and patterns Build knowledge of commercial treasury management products and services Serve as a liaison between the Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department, and the firm Identify and control risk to prevent fraudulent account behavior and potential fraud exposure Prioritize daily workload to maximize productivity utilizing time management and organizational skills Follow all established policies, procedures and practices Project a confident and professional presence to our clients, other bank departments and the community Desire to exceed client expectations Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner Daily activities will include, but are not limited, to maintaining treasury products and accounts, research and resolution of customer''s treasury inquiries, preparing and collecting account documentation and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to be able to identify products and services that may benefit clients and improve overall relationship profitability. You will also participate in joint client calls with Bankers and Treasury Sales Officers both in person and over the phone. Experience: Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations. Required Experience: College degree preferred, or equivalent work experience Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry Proficient PC skills including Word, Excel and PowerPoint

Planner Admin for Maternity Replacement Atlas Copco
Setuju
2022-06-11

We are looking to recruit a Planner Admin on a temporary contract Job description 1. Handling Service Contracts - Preparing service contract intervention schedules - Contacting the customer if the schedule still in line with customer operation - Ordering the required part one month before intervention - Opening and closing service plan job - Scheduling service plan job 2. Job Planning and Distribution - Monitoring all jobs readiness for all area - Update and informing jobs status for all area - Contacting the customer to confirm that all required parts ready at customer - Planning job intervention on all area for at least next 2 weeks coming - Inform the customer regarding actual schedule for job interventions and make sure that machine ready for service. 3. Customer communication care handling - Handling incoming call for service inquiry - To ensure service contract extended has acknowledged by the customers 4. To implement ISO Integration (ISO 9001, ISO 14001 and OHSAS 18001) Mission To proactively plan and schedule the visits of Technicians with an objective to optimise service resources and achieve high degree of operation efficiency and customer satisfaction. Experience requirements Preferable has experience/fresh graduate are welcome Knowledge - Computer literate - Good command of spoken and written English Educational requirements D3/S1 from any discipline/preferable technical Personality requirements - Positive attitude - Self motivated with a high level of responsibility and loyalty - Demonstrate good communication skills on all levels - Task and Customer oriented - Good analytical and problem solving skills - Good organizational and time management skill Country and city description Indonesia - Jakarta/ Surabaya Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries Electronics, medical research, renewable energy, food production, infrastructure and many more. We''re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team Join us on our journey for a better tomorrow.

Onsite Technician for Customer, Cikarang Atlas Copco
Setuju
2022-06-07

The Role Develop professional onsite service TMC operation at customer site in Cikarang, Indonesia. Job may support customer for night shift production. Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs, and working to satisfy customer expectations. Able to deliver service products (Start-up, Maintenance, and Optimization) with excellent Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure the target fulfillment. Update and report the status of progression and KPIs directly to Team Leader / Service Manager. Maintain regular meetings with customers to identify their requirements, analyze their demands and deliver a gap closure plan. Keep effective interaction with other functions (such as project and sales) to set up and optimize the cross-functional processes. Support project with be assigned from Team Leader / Service Manager. Maintain global operation standard of TMC (Tool Management Center) system Cost and profit control for all onsite contracts. Develop cost-saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale. What you can expect from us a dynamic and challenging workplace that provides opportunities to develop and explore the potential for self-competence. What we expect of you Minimum graduate from a vocational school ( Mechanical, electrical, mechatronics ) or equivalent Strong mechanical and electrical skills. Computer literate, Proficient in MS Office (Excel, Words, PowerPoint) Good command of spoken and written English Good engineering skills, with at least 1-2 years experience in an Engineering environment Ability to build strong and effective working relationships with both customers and colleagues Ability to work individually and as part of a team Self-motivated and a high degree of flexibility. the advantage of having the expertise to use PLC and microprocessor controls knowledge City Jakarta Start a journey of endless opportunities At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.

Client Billing Operations Associate – Client Experience Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-30

Job Description : Key member of the Global Billing Operations Client Experience function performing investigations and research that will support global Corporate and Investment Bank clients who utilize Custody, Fund Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, Derivatives, and OTC suite of products. Primary functions include account and product setup, validation of setup, metrics redesign, adherence to client SLA, invoice validation, as well as Governance, Client Satisfaction, and larger / high impact onboarding implementations. The position will partner with Sales, Client Service, Finance, Product, and Pricing through interactive invoice reviews and resolution of billing setup maintenance inquiries. Position will lead projects focused on an end-to-end billing setup.They will be critical to ensuring cross functional partnership with all locations within the distributed operating model - building communication lines and ensuring all issues are resolved in a satisfactory manner. Qualifications 4-5years of Finance Operations experience Experience in Billing Operations would be considered a plus Able to prioritize and respond to changing work patterns. Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail. Embraces corporate change and possesses a flexible approach to work. Strong ability to learn ongoing stream products, and processes Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines Confident communication skills in all mediums to both internal and external clients Bachelor''s degree or equivalent, preferred Ability to understand end-to-end process and associated details

CB - Client Service Manager Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-28

Job Description : Responsibilities Anticipate and manage work volumes, adhering to established policies and deadlines Collaborate with stakeholders to effectively resolve client issues / escalations Analyze and interpret data to identify trends and develop department strategy Drive change initiatives, business strategy and technology enhancements programs Lead through proactive and informative communication with all parties until resolution of a request Manage in dynamic, high-pressure environments and contribute to business resiliency planning Develop and retain top talent Coach and engage - to drive performance Evaluate team and individual performance to achieve business objectives Nurture diverse and inclusive work culture Build and maintain a culture of trust, transparency and integrity Own and drive consistent positive client experience Understand client needs, connect digital solutions to enhance the client experience. Ensures teams proactively consult with clients, educating them on self-service tools and influencing adoption Lead client transformation initiatives for operational efficiencies. Continually evaluate and enhance processes Experience Bachelor''s degree & / or 7+ years equivalent work experience Microsoft Office adept Two or more years of management experience

Account Supervisor (Team Lead) - Customer Experience CTO Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-28

Job Description : We''re looking for individuals with a passion for managing a team and the following skills: Leadership Skills: Develop and lead team of Specialists Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Customer Focus Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines Communication Skills Communicate both verbally and written Ability to influence internal and external business partners Relationship management Problem Solving Skills Ability to delegate tasks Conflict resolution skills Prioritize diverse workloads Analytical Skills Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives Computer Skills Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Work schedules vary and could include a schedule that includes working in the evening and on the weekend. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They''re able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. Qualifications: Minimum of two years leadership and management experience strongly preferred Must be willing to work in an environment that requires phone-based customer interaction Must be willing to work and lead cross trained specialists across multiple service centers Advanced proficiency with computer functions with MS Office Suite strongly preferred High School Diploma or equivalent required, Bachelor''s degree preferred Internal Application Eligibility Requirements : Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm Not under Performance Coaching (formerly known as PIP) CORRECTIVE ACTION: Employees who were given written warning or higher and within the prescriptive period are not eligible to apply. By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm''s HR Policies and Guidelines. Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines. Make sure your profile is updated in the new [email protected] > Jobs. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

CB - Client Service Associate - Center of Excellence Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-21

Job Description : As a Client Service Associate, you are a trusted member of the client''s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint. Responsibilities Integrate, learn, and start building your career with us on Day 1 Develop a relationship with your clients be proactive in identifying problems and themes create a repertoire/cadence with follow-ups and issue escalations recommend/implement service enhancements where appropriate. Start interacting with other teams to collaborate and problem-solve be empowered to initiate change to further drive superior service improvements and product offering Become familiar with our industry with a thirst for learning new products Concentrate on developing a risk appetite to prevent and protect the firm and our clients Adhere to the department policies and procedures for client requests Keep building and continually revamping the client relationship Share your knowledge and become a mentor to help your team succeed Handle complex relationships and high profile portfolios, while providing service at the same level for ALL clients Engage professionally in person, emails and on the phone to assist with every client need or issue Work independently and in a team environment to maximize productivity in a most efficient manner Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement Build in-depth understanding of the client''s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client Actively seek opportunities to lead and contribute to initiatives outside immediate area of responsibility Exhibit a positive, can-do attitude with inquisitive curiosity Take ownership, act with a sense of urgency and exceed expectations by over-communicating Establish strong relationships with internal partners in Treasury sales and across various functions Experience 3+ years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry College degree preferred A strong aptitude for strategic thinking and tactical execution Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines Excellent verbal and written communications skills able to effectively communicate clearly and concisely Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners Ability to use data to create metrics and reporting Proficient in MS Office (Excel, PowerPoint, Word)

CB - Client Service Senior Manager Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-20

Job Description : Key responsibilities include: . Lead day to day operations of CB Client Service business for US clients from our Manila Service center. . Excel in driving business results with a keen eye for data and details. . Advise and influence senior leaders and business executives on key business decisions and major change initiatives . Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement . Process management- build sound processes with strong controls to run an effective business . Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact . Business change and transformation: responsible for process reengineering to improve and simplify business processes. . Client escalation- manage client escalations and remediation . People leadership- excel in hiring talented employees, manage performance, create a employee centric culture and development of employees . Initiative Management: Lead, drive and coordinate key initiatives for CB Client Services. . Financial management- be responsible for managing the expense budget for Manila Client Service Center. . Executive Communication: Responsible for creation, coordination, presentation of Executive communication, dashboards for all functions. . Responsible for managing functional resiliency. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Qualification Required: . Bachelor of Science, Arts or Commerce Degree (Business Education preferred) . Minimum 10 years in a people leadership role . Strong written and spoken communication skills . Strong conceptualization, story boarding and PowerPoint presentation skills . Strong conceptual thinking abilities along with exceptional analytical and problem solving skills. . Strong interpersonal and communication skills (both written and verbal) . Strong ability to collect, analyze and interpret qualitative and quantitative data . Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines. . High proficiency in problem solving, negotiation skills, and strategic management . The role requires the employee to operate from office location. Qualification Preferred: . 5+ years of financial services industry experience

Product Specialist & Mechanical Service Engineer Atlas Copco
Setuju
2022-05-15

Job description In this challenging position it will be your mission to carry out service, repair, maintenance and overhaul of gas compressors and expansion turbines (Expanders). As well maximizing customer satisfaction and our service quality and capability, by providing professional field service within dedicated countries in Asia-Oceania to build up and increase competence within the region. Mission Carry out daily jobs as assigned/instructed by the Regional Service Operations Manager. To provide inspection, maintenance, repair services, testing and troubleshooting to our customers. Providing technical support to our customers is a must. Liaise with Product Companies (PC''s) on feedback and technical support. Prepare comprehensive site service reports according to requirements upon job completion. You will work with the regional technical team to develop and increase LNG competence as well providing technical expertise to every country within the Asia - Oceania Region. It will be part of your mission, to identify customer needs within the dedicated countries to ensure good communication is maintained and a solid interface with the Region is given. This position is a role reporting directly to the Service Operations Manager Asia - Oceania, Experience requirements At least 5 years of experience with rotating equipment as compressors, pumps, turbines, engines. Reading and understanding of drawings related to the machines as P&ID''s, mechanical drawings, electrical schematics, and diagrams. LNG experience, dedicated knowledge within the LNG service sector is a strong asset. Educational requirements University degree in mechanics either or similar through experience. Personality requirements Customer oriented and motivated service engineer with strong communication. Fluency in English is a must, local language knowledge are additional assets. Work independently in a challenging and demanding environment. Team player, being part of the regional team and teamwork are fundamental. Good computer skills as Microsoft, Word, Excel, etc. Analytical and detail oriented. Country description Indonesia Additional information This position will require a high amount of travelling within the dedicated region and within the countries. Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries Electronics, medical research, renewable energy, food production, infrastructure and many more. We''re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team Join us on our journey for a better tomorrow.

Senior Specialist I - Auto Lease to Loan Manila Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-05-09

Job Description : Key Responsibilities: Receive inbound and/or make outbound calls Take auto loan applications over the phone, monitoring each one and informing the customer of any missing items Convey auto loan decisions to customers Provide required disclosures to customers Ensure approved amount, APR, terms, payments, estimated state fees, funding conditions, and closing instructions are communicated verbally with the customers Ensure all information is obtained and checked for accuracy prior to document preparation Assist customers with changes to the loan application Follow up on applications that have not yet booked Route misdirected calls to the appropriate department Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.) General Description: Interfaces with clients May deviate from established scripts and protocols to resolve issues Escalates when necessary Analyzes client disputes May work outside established guidelines to assure that issues are addressed May complete or compile issues logs and reporting Skills (Intermediate): Customer focus Take ownership of each customer while empathizing and prioritizing customer needs Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions through relationship building Communication skills Effective verbal and written communication with both external and internal customers Document customer account activities thoroughly and concisely Engage in interactive dialogue with customers through active listening Problem solving skills Approach problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Conduct research as needed Analytical skills Critical thinker and ability to exercise independent judgment Required to abide by all applicable regulatory and department practices and procedures Computer skills Research skills

Account Supervisor LEASE Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-04-30

Job Description : Responsibilities: Regularly conduct staff meetings, individual coaching conversations and reviews Emulate Customer Obsession principles in every decision-making Make recommendations on hiring, corrective actions, salary action and promotions Forecast and manage team performance Develop and implement strategies and tactics to achieve both short and long-term business objectives Handle and/or resolve escalated issues from customers and/or bank officers while evaluating risks Recommend system and/or process modifications for improvement Monitor the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measuresCoordination with management and other team leaders to resolve problems and work on special projects Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the JobConnect tool.

Account Supervisor - Customer Service Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-04-19

Job Description : Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We''re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world''s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Job Description Position Summary: A Team Leader is responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists. Responsibilities: Regularly conduct staff meetings, individual coaching conversations and reviews Emulate Customer Obsession principles in every decision-making Make recommendations on hiring, corrective actions, salary action and promotions Forecast and manage team performance Develop and implement strategies and tactics to achieve both short and long-term business objectives Handle and/or resolve escalated issues from customers and/or bank officers while evaluating risks Recommend system and/or process modifications for improvement Monitor the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measuresCoordination with management and other team leaders to resolve problems and work on special projects Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback Minimum Qualifications: At least 12-24 months of team handling experience, relief or apprentice is acceptable Must be willing to work in an environment that requires phone-based customer interaction Advanced proficiency with computer functions with MS office suite strongly preferred Preferrably a Bachelor''s Degree holder

Fraud Specialist - International Consumer Manila (April 25, 2022) Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-04-12

Job Description : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world''s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. In Asia Pacific, J.P. Morgan operates through 26 offices in 15 countries and has developed its wholesale banking franchise during a history of almost 160 years in the region. More information about JPMorgan Chase & Co. is available at J.P. Morgan Chase & Co. began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. J.P. Morgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. is also rapidly expanding its Corporate Center to provide services for the firm''s various lines of business and support its customers and clients around the world. JPMorgan Chase & Co. launched its Corporate Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world. A Dynamo specialist will be working in a dynamic, rapid-paced, customer and colleague-centric environment where he/she is expected to provide best-in-class and a customer-obsessed service and support of the customers with regard to their financial needs. A Dynamo specialist is also expected to use different forms of communication channels with customers depending on the customer''s preferred choice---verbal or written. As well, a Dynamo specialist is expected to think outside the box, resolve customer issues, provide valuable insights and be a great team player to help make the Dynamo Team a great environment to work in. Roles/Responsibilities: Perform fraud-specific duties that include, but not limited to: o Reviewing and deciding on onboarding customers as a result of an exception o Reviewing and deciding on transaction exceptions, reaching out to customers as necessary. o Identifying and resolving fraud-related issues reported by customers. o Reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigation. o Identifying fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction. As needed, a fraud specialist may be cross-trained for other fraud processes such as specialized queues and fraud prevention functions. o Investigating cases for recovery opportunities. o Minimizing and preventing losses resulting from high risk and fraudulent monetary and non-monetary transactions. o Ensuring that regulatory, legal, bank and audit requirements are met . Provide best-in-class customer service, through phone and chat, handling everyday banking issues from the customers, resolving general account maintenance/management concerns, which includes disputes/claims, processing and managing payments. . Identify, capture, and resolve complaints from customers within the agreed service levels. Key Competencies: Customer Focus . Take ownership of each customer while empathizing and prioritizing customer needs . Resolve conflicts and manage customer expectations . Determine customer needs and provide appropriate solutions through relationship building Communication Skills . Excellent verbal and written communication with both external and internal customers . Ability to multi-task (talking or chatting with the customer) while documenting customer account activities thoroughly and concisely . Engage in interactive dialogue with customers through active listening Problem Solving Skills . Approach problems logically and with good judgment to ensure the appropriate customer outcome . Make appropriate decisions on behalf of the customer quickly and effectively . Effectively prioritize work to ensure efficiency . Conduct research as needed Analytical Skills . Critical thinker and ability to exercise independent judgment . Accuracy and attention to detail . Required to abide by all applicable regulatory and department practices and procedures Computer Skills . Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools . Fluency in Windows Operating Systems and Microsoft Office tools Other Skills . Entrepreneurial - possesses a business owner mindset and applies the same in his role . Change Champion - is proactive and tireless in pursuing changes that will benefit the customers, colleagues or both. Qualifications: Must be willing to work in rotating schedules and shifts Must be willing to work in an environment that supports customers on both phone, chat, and back-office. At least ahigh school graduate At least 1 yearfinancial services specifically fraud operations background (required) Experience handling UK clients/customers is a huge plus (Preferred)

Strategic Project Associate Grabtaxi Holdings Pte Ltd
Setuju
2022-04-05

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the team The Strategic team is an established team responsible for the overall strategy for the rapidly growing GrabFood business across all cities in Indonesia. We make an impact by designing and implementing strategic projects that support and strengthen the business. Our team works closely with multiple stakeholders with the diverse background all across Indonesia. If you are looking for an opportunity to contribute to the GrabFood business while expanding your knowledge and skills in a thriving environment, then you should join our team! Get to know the Role: Strategic Project Associate is an exciting new role that is responsible for managing GrabFood Business projects for Ex-Jabodetabek. In this role you will collaborate on key projects, where it is best positioned to deliver impact and create value across demand and supply workstreams. This would be in close collaboration with a large group of cross-functional teams. If you are ready to roll up your sleeves and be part of the team to build Grab''s new exciting business - we would love to hear from you! The day-to-day activities: Brainstorm ideas with business leaders to identify and initiate strategic projects that build long-term capability and/or accelerate and improve business decision-making. Be a part of the process to design, prioritize resources and document strategic goals, outcomes and related projects. Conduct data analysis to measure and identify success metrics of projects. Assist end-to-end implementation of projects aligned with strategic objectives. Communicate project updates and provide relevant reporting including dependencies, gap assessments, risk evaluation and escalations to all stakeholders. Provide insights and recommendations on the performance and execution of the projects. Design reports and performance measurement dashboards. The must-haves: Bachelor''s degree from top universities in Business Administration, Finance, Analytics, Statistics or relevant areas of studies. Min 2 years of experience in Consulting, Finance, Project Management working across multiple business units stakeholders. Rigorous, and a process-oriented person who thrives in collaborating with cross-functional teams and yet is able to execute complex tasks independently. A creative problem solver with a passion for engaging with stakeholders from all walks of life to build fresh, new, and scalable solutions. Proficiency in Bahasa Indonesia and English is preferred. The Nice-to-Haves: Your experience in tools like Python, SQL, Power BI or other tools for statistical analysis would be an advantage Experience in E-Commerce, F&B, or banking is a plus. Our Commitment: We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab: Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

Strategy & Planning Associate Grabtaxi Holdings Pte Ltd
Setuju
Semarang
2022-04-05

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the Role : Support the GrabFood City GM and Growth, and Strategy Planning team in project execution, insight enablement and strategy formulation for GrabFood to grow in Central Java. You will dive deep to understand the merchant, driver partners and consumer sides of the business and provide recommendations to improve key metrics of the organization. The day-to-day activities : Insight enablement through dashboard creation, automation and research analysis to support decision making process Project management, ensuring that project strategy & implementation are successfully translated on ground Able to partner closely with all business stakeholders within GrabFood, operations, transport, marketing and other cross-functions to set and implement strategy Manage PAX App Quality in Central Java, through weekly deepdive to provide recommendations on things to improve on PAX App selection Zoom into sub-cities in Central Java to understand localised insight and consumer pattern, to formulate strategy for growth throughout the region The must haves : Bachelor''s Degree in relevant field At least 1 year of experience working in working in Management Consulting / Business Intelligence / Market Research / investment banking / e-commerce / startup Advanced written and spoken English Advanced skill in SQL, Python, and Power BI dashboard creation Experience in business analysis and forecasting analysis Ability to use various metrics to analyse complex cases, as well as experience in data extraction and manipulation High level of adaptability in working in a high pressure working environment Dependable and reliable with timely follow-up Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly Our Commitment We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

Strategy & Planning Associate Grabtaxi Pte Ltd
Setuju
2022-04-05

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the Role : Support the GrabFood City GM and Growth, and Strategy Planning team in project execution, insight enablement and strategy formulation for GrabFood to grow in Central Java. You will dive deep to understand the merchant, driver partners and consumer sides of the business and provide recommendations to improve key metrics of the organization. The day-to-day activities : Insight enablement through dashboard creation, automation and research analysis to support decision making process Project management, ensuring that project strategy & implementation are successfully translated on ground Able to partner closely with all business stakeholders within GrabFood, operations, transport, marketing and other cross-functions to set and implement strategy Manage PAX App Quality in Central Java, through weekly deepdive to provide recommendations on things to improve on PAX App selection Zoom into sub-cities in Central Java to understand localised insight and consumer pattern, to formulate strategy for growth throughout the region The must haves : Bachelor''s Degree in relevant field At least 1 year of experience working in working in Management Consulting / Business Intelligence / Market Research / investment banking / e-commerce / startup Advanced written and spoken English Advanced skill in SQL, Python, and Power BI dashboard creation Experience in business analysis and forecasting analysis Ability to use various metrics to analyse complex cases, as well as experience in data extraction and manipulation High level of adaptability in working in a high pressure working environment Dependable and reliable with timely follow-up Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly Our Commitment We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

Account Manager I - International Consumer (People Lead/Team Leader) Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-04-02

Job Description : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world. Information about JPMorgan Chase & Co. is available at Our Company is a leading provider of traditional and digital financial services worldwide. We are actively seeking People Leaders to join our team and help us shape the future of banking for our customers. If you are successful, we want you to bring your best self to work each day, encourage, develop and coach your team to provide a WOW service in a culture built for success. We are looking for self-motivated leaders with a passion for leading in a dynamic, fast-paced, customer and colleague centric environment. Responsibilities for this role will include leading a team of around 12-18 direct reports in our Global Service Center, developing others while learning new skills and supporting customers with their financial needs. You will help to foster an exceptional & unique culture that will evolve with each new addition and it will be your role to help ensure we have the right operational foundations in place to bring the very best out of people, helping them to live their best purposeful work life each and every day. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and drive exceptional performance. As an International Consumer People Lead you will: Support specialists as they service customers through various channels that include telephone, chat, cases and/or social media on the following areas: Resolving general account maintenance/management concerns, which includes disputes/claims, processing and managing payments. Handling fraud-related work that include, but not limited to, reviewing new customer onboarding, payment/transaction profiling, claims processing, fraud losses recovery, etc. Capturing and resolving complaints. Make key decisions in ensuring the contact centre is able to continue business operations and offer support to customer during resiliency/BCP situations. Optimise performance across key operational OKRs/KPIs, financials and people metrics, smashing team goals. Work collaboratively with the relevant squad teams to continuously improve operational and business performance to optimise both the customer and employee experience, creating those moments of truth when they really matter. Own site-wide projects/initiatives that are aimed delivering business priorities. Work schedules vary and could include a schedule that includes working in the evening and on the weekend. Work location is in Alliance Global Tower (AGT). The correct individual for this role will: Be passionate & curious about people, take extreme accountability, think commercially, have a great sense of humour and most of all, care! Lead colleagues and self, through times of ambiguity. Have 100% positivity and energy to drive results through colleague engagement, creating a culture of success. Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals. Be customer centric with a real focus on out of the box thinking to support resolutions and inquiries. Think outside of the box, problem solve and have the desire to change, implement and own processes Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity. Be a Change Champion and Owner for processes and products for colleagues and customers. Understand and research customer behaviour and share knowledge with wider team and peers. Become a multi-channel expert across all platforms and functions that we operate across Have intrinsic passion to coach and support delivery of first class service to colleagues and customers. Be a critical thinker - establish root cause and champion and own change to improve delivery. Be an advocate of our brand and lead and act as a role model to all colleagues and peers. Have passion to self-learn and develop others within their team and area. Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers. Bring themselves to work, encourage and create an environment where their team can also bring themselves to work. Identify ways to support inclusion and diversity. Leadership Skills: Develop, motivate, and lead team of personal bankers Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support diversity and inclusion Customer Focus Resolve employee and escalated customer problems and enquires Operates with urgency and meet deadlines Communication Skills Communicate really well, both verbally and written Ability to influence internal and external business partners Build and manage relationships within and outside the business Problem Solving Skills Ability to delegate tasks Conflict resolution skills Prioritize diverse workloads Analytical Skills Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives Computer Skills: Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Essential Experience for this role: Minimum 5 years of contact centre experience Minimum 4 years people leadership/management experience in a customer service business. Minimum 1 year in banking/financial experience. Digitally Savvy across different medians, Experience in Omni channel servicing is preferred. Performance Management and Coaching. Experience with multiple browsers, multiple tabs,window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Experience supporting fraud and complaints are a definite plus

CB - International Client Service Manager Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-27

Job Description : is part of the centralized Commercial Banking International Service (CBIS) team, which fulfillsclient request received by the relationship teams & clients across the United States and partners withCB''s in-country teams located throughout the globe. As aClient Service Manager for Commercial Banking, you will lead the business, own a function(s) and manage a group of dynamic client service specialists and associates. As a strategic leader, you will drive change through innovation & transformation, execute the firm''s strategy and modernize the client experience. In this role, the individual will serve as a hands on leader with primary responsibility for increasing team efficiency in resolving international payment related inquiries. Team supports global payment research including high value and low value transactions for APAC, EMEA, and the Americas. Industry knowledge and payment research experience is essential for a successful candidate. Roles and Responsibilities: Transform the Business Optimize team capability to solve payment inquiries end to end Reduce hand-offs and dependencies Improve case handling time Enhance inventory management and governance Build escalation framework Leading the Business Anticipate and manage work volumes, adhering to established policies and deadlines Collaborate with stakeholders to effectively resolve client issues / escalations Insightful thought leader, who expresses their visions / concerns and challenges the status quo Analyze and interpret client data to identify trends and develop department strategy Drive change initiatives, business strategy and technology enhancements programs Manage in dynamic, high-pressure environments and contribute to business resiliency planning Develop advanced understanding of commercial treasury management products and services in support of the client''s needs Leading People Develop and retain top talent Coach and engage - to drive performance Evaluate team and individual performance to achieve business objectives Nurture diverse and inclusive work culture Build and maintain a culture of trust, transparency and integrity Modernize Client Experience Own and drive consistent positive client experience Understand client needs, connect digital solutions to enhance the client experience. Ensure teams proactively consult with clients, educating them on self-service tools and influencing adoption Lead process transformation initiatives for operational efficiencies. Continually evaluate and enhance processes that support a strong control environment Required Skills: Understanding of international money movement Efficient navigation across payment investigation systems including PRPC, eServe, FTS, LVB, iPAY and Graphite. Knowledge of international payment products and solutions Knowledge of JPM Access would be an advantage Collaborating and Influencing Strategic Thinking Coaching and Feedback People Management Change Management Relationship Building Presentation Process Improvement

CIB Account Manager III (VP) Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-27

Job Description : Role Description: The Operations Vice President for Invoice Production role will lead the team in Manila handling daily operations of the function including managing escalations, supporting the delivery of strategic transformation initiatives and the overall risk and control environment to meet client/customer/stakeholder needs. Role/Responsibilities: Perform a lead operational face to internal partners / stakeholders in dealing with escalated issues Develop sound functional expertise and gain business knowledge of the product and services we support to effectively anticipate and address client/customer/stakeholder needs Maintain excellent collaborative relationships with internal partners including: Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management and Controls Manage and develop a team of about 20-25 FTEs from Analyst to Associate levels Proactively manage the team in executing with skill and urgency agreed invoice production and delivery timelines, communicating action plans to internal/external stakeholders, and implementing sustainable solutions to avoid repeat escalations Drive change to create an evolvingculture geared towards process improvement, innovation, and effective policy updates Lead projects focused on reviewing end-to-end invoice production and delivery processes to identify sustainable solution to eliminating manual/bespoke processes and partner with the Billing POTL to drive delivery of solutions that will enhance the quality and productivity of the team Monitor and report key operational performance indicators and key risks to management, on a weekly and monthly basis, focusing on identifying process improvements and consistency across the global Invoice Production function Analyze errors and control breakdowns, determine root causes and trends oversee implementation of remedial actions Present key messages to a wide audience, including executive level stakeholders escalate and articulate key risks / issues to Senior Management Skills, Attributes& Required Experience: Securities Services Business / Operations experience required Proven track record of managing and developing a team / management experience required Experience managing the delivery of complex projects on time Experience managing collaborative relationships with senior stakeholders and building strong internal relationships across the global franchise Demonstrate leadership skills - self-starter, proactive, execution/results oriented Communicates effectively using the right format and level of detail given the audience with emphasis on executive presence and influencing Ability to identify issues, work collaboratively to recommend / implement solutions proven track record in managing re-engineering programs Adaptability to a fast paced, consistently changing environment react to high pressure situations in a professional manner Sets and communicates clear vision and direction to the team Drives and sustains individual and team performance Provides and solicits timely, actionsfeedback to support the team''s performance and continued growth Experience with complex Data transformation exercises is preferred

CB - Client Service Analyst - Transaction Support Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : Core functional responsibilities and expectations include, but are not limited to, the following: Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem Resolve issues by identifying underlying or hidden problems and patterns Build knowledge of commercial treasury management products and services Serve as a liaison between the Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department, and the firm Identify and control risk to prevent fraudulent account behavior and potential fraud exposure Prioritize daily workload to maximize productivity utilizing time management and organizational skills Follow all established policies, procedures and practices Project a confident and professional presence to our clients, other bank departments and the community Desire to exceed client expectations Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner Daily activities will include, but are not limited, to maintaining treasury products and accounts, research and resolution of customer''s treasury inquiries, preparing and collecting account documentation and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to be able to identify products and services that may benefit clients and improve overall relationship profitability. You will also participate in joint client calls with Bankers and Treasury Sales Officers both in person and over the phone. Experience: Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations. Required Experience: College degree preferred, or equivalent work experience Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry Proficient PC skills including Word, Excel and PowerPoint

CIB - Treasury Services Global Client Support – Client Service Analyst Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : Roles & Responsibilities - include specific functions/ tasks/ performance objectives: Understanding clients relationships with the bank. Developing, maintaining, and broadening partnerships with Clients (internal and external). Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation. Resolving external and internal inquiries pertaining to J.P. Morgan''s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool. Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner. Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities. Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives. Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities. Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.) Identified candidate will be an individual contributor. Essential Skills & Experience -- include specifics regarding academic/ professional qualifications (e.g. degree, university, results), # yrs total and # yrs relevant work experience, relevant employers, relevant experience (nature of work/ job functions): At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge. Communication skills -excellent oral and written business communication skills, as well as, ability to present information clearly and concisely. Time management and organizational skills Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills. Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome. Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm Strong time management and organizational skills. Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals. Proficient with Microsoft office applications Knowledge of J.P.Morgan''s Wholesale Payment core cash product offering and client portals is a plus

Client Service Manager - Associate for AWM International Private Bank LatAm Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally, and is recognized as the global leader in technology and innovation in financial services. Position Summary: The successful candidate will be part of Asset and Wealth Management - International Private Bank for Latin America. The Client Service Manager will manage a team of Spanish and Portuguese speakers. The Client Service Support Manager role will provide support to Wealth Management client service teams, managers and clients. The Associate works in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products and has escalation and managerial responsibilities. As an Associate, you are responsible for providing exceptional leadership and effective supervision and oversight of a team of Client Service Support Specialist (CSSS). You are accountable for end to end ownership of the client and employee experience, including service levels, satisfaction, and overall performance of the team. To be successful, you will need to build and maintain a winning team. Day to day, you will deliver tactical and strategic solutions in a highly controlled and regulated environment in order to meet objectives in a fast changing and dynamic environment. Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams. Core Responsibilities: Communicate guidance and direct CSSS to resources for delivering high quality, high touch service to IPB LatAm and GFG client service teams, managers and clients Manage team''s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures Initiate and rekey payment instructions Research, follow-up and resolve escalated client issues and problems through effective interaction with key partners Meet with internal partners regularly to ensure service expectations are met Understand and comply with regulations, policies and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly Participate in recruiting efforts and process enhancements to maintain staffing levels of CSSS teams Share in review of key daily, weekly and monthly metrics for CSSS teams Provide direction surrounding HR matters, talent development, and disciplinary action Evaluate CSSS Team performance by using key metrics and performance measures to provide feedback via email, informal discussions, quarterly/semi-annual performance meetings and annual review process Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests Drive the successful implementation, adherence, and maintenance of the firm''s control''s policies and procedures as well as protecting client assets against potential fraud activities Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions Lead process improvement initiatives and engagement activities JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Qualifications: Experience with a wide array of financial products and processes, particularlymoney movement, and payment investigations Excellent judgment and decision making skills solutions oriented Strong leadership and management abilities Solid communication, time management and interpersonal skills must be able to diffuse conflict diplomatically Keen understanding of the financial and banking industries Ability to adapt to a rapidly changing business and technology environment must be a change leader Disciplined approach to managing and acting upon key daily reports Experience in a call center environment and online/mobile brokerage platform preferred Proven experience in a leadership capacity, ability to motivate and an individual and team level, experience other managers preferred Ability to balance producing strong results with proper risk management Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling and task manager Bachelor''s or Master''s degree preferred

Client Service Manager - Associate for AWM International Private Bank LatAm Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally, and is recognized as the global leader in technology and innovation in financial services. Position Summary: The successful candidate will be part of Asset and Wealth Management - International Private Bank for Latin America. The Client Service Manager will manage a team of Spanish and Portuguese speakers. The Client Service Support Manager role will provide support to Wealth Management client service teams, managers and clients. The Associate works in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products and has escalation and managerial responsibilities. As an Associate, you are responsible for providing exceptional leadership and effective supervision and oversight of a team of Client Service Support Specialist (CSSS). You are accountable for end to end ownership of the client and employee experience, including service levels, satisfaction, and overall performance of the team. To be successful, you will need to build and maintain a winning team. Day to day, you will deliver tactical and strategic solutions in a highly controlled and regulated environment in order to meet objectives in a fast changing and dynamic environment. Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams. Core Responsibilities: Communicate guidance and direct CSSS to resources for delivering high quality, high touch service to IPB LatAm and GFG client service teams, managers and clients Manage team''s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures Initiate and rekey payment instructions Research, follow-up and resolve escalated client issues and problems through effective interaction with key partners Meet with internal partners regularly to ensure service expectations are met Understand and comply with regulations, policies and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly Participate in recruiting efforts and process enhancements to maintain staffing levels of CSSS teams Share in review of key daily, weekly and monthly metrics for CSSS teams Provide direction surrounding HR matters, talent development, and disciplinary action Evaluate CSSS Team performance by using key metrics and performance measures to provide feedback via email, informal discussions, quarterly/semi-annual performance meetings and annual review process Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests Drive the successful implementation, adherence, and maintenance of the firm''s control''s policies and procedures as well as protecting client assets against potential fraud activities Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions Lead process improvement initiatives and engagement activities JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Qualifications: Experience with a wide array of financial products and processes, particularlymoney movement, and payment investigations Excellent judgment and decision making skills solutions oriented Strong leadership and management abilities Solid communication, time management and interpersonal skills must be able to diffuse conflict diplomatically Keen understanding of the financial and banking industries Ability to adapt to a rapidly changing business and technology environment must be a change leader Disciplined approach to managing and acting upon key daily reports Experience in a call center environment and online/mobile brokerage platform preferred Proven experience in a leadership capacity, ability to motivate and an individual and team level, experience other managers preferred Ability to balance producing strong results with proper risk management Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling and task manager Bachelor''s or Master''s degree preferred

CB - Client Service Associate - Check Product Lead - Manila Fraud Team Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : Check Product Lead - 601 - Individual Contributor Team Overview The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and communications with the Client, Relationship Team, and the Fraud Investigations Team in an effort to maximize client recovery opportunities while mitigating bank loss.. Team responsibilities include the investigation and processing of fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients. Role Summary As the Check Product Lead for Commercial Banking Fraud Prevention and Recoveries you will have frequent interaction with internal teams within the bank, external clients, and other financial institutions institutions with the goal of maximizing recoveries and minimizing both bank and client loss. In this role, you serve as a primary point of contact for more complex client requests. This role may involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint. The Check Product Lead will report to the Senior Recovery Manager with a dotted line to the Fraud Strategy Director as part of the Commercial Fraud Prevention and Recoveries Team. The responsibilities for the Data Support & Analytics Associate will include: Direct partnership with Check Strategy and Product Teams Deep understanding of Check Processing to support the Strategy and Product Teams in the development of initiatives to maximize recoveries while reducing bank and client loss, including strategies to find alternative payment methods Understanding of all Check Fraud Products from basics of use, account terms, client responsibilities, and bank liabilities Key specific accountabilities: Ability to organize and prioritize work Ability to work in a collaborative work environment and being part of a team. Ability to identify opportunities & coach clients on online platform tools for future fraud protection Completion of complex assignments and coordinating related activities Handling of complex and escalated issues Decision Making and Problem Solving: Problem Solving: Developing innovative solutions to problems. Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders Client Centric Ability to work independently and in a team environment to maximize productivity in the most efficient manner Build and strengthen in-depth relationships with both internal and external clients and financial institutions Leverage relationships and people skills to influence better recovery outcomes for clients Qualifications: Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations Ability to work independently and know when to escalate complex and unusual issues Problem solving skills with strong attention to detail Leadership skills Strong analytical and verbal and written communication skills Skills required to succeed in this role Relationship Management Data Analytics Advanced Communication Change Management Tactical Execution Exceptionally Organized Bachelor''s degree preferred & / or 4+ years of equivalent work experience Microsoft Office adept

CB - Data Support & Analytics Associate - Fraud Team Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : Data Support & Analytics Associate - 602 - Individual Contributor Team Overview The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and communications with the Client, Relationship Team, and the Fraud Investigations Team in an effort to maximize client recovery opportunities while mitigating bank loss.. Team responsibilities include the investigation and processing of fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients. Role Summary As a Data Support & Analytics Associate for the Commercial Banking Fraud Prevention and Recoveries Team you will have frequent interaction with internal teams within the bank, external clients, and other financial institutions. In this role, you serve as a primary point of contact data support and analytics regarding loss metrics. This role may involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint. The Data Support & Analytics Associate will report to a Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team with a dotted line to the Director of Analytics for the Fraud Prevention Team. The responsibilities for the Data Support & Analytics Associate will include: Dissecting KPIs and analyzing all drivers Designing and executing all CB Fraud Recovery Team Reporting Responsible for bringing about process improvements and optimizations using low code initiatives and interacting with multiple global teams within the business & technology while conducting gap analysis between current and future requirements Maintaining, developing, and implementing business automation solutions using low code platforms (PEGA) for the fraud recovery team Key specific accountabilities: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations with multiple competing priorities Ability to present and absorb complex ideas quickly and accurately Decision Making and Problem Solving: Ability to understand the entire process flow for fraud recovery and make recommendation for optimization Ability to use business knowledge and technical skill to develop innovative solutions to client problems and enhance business results A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through Client Centric Build and strengthen in-depth relationships with both internal and external clients and financial institutions Leverage relationships and people skills to influence better recovery outcomes for clients Collaborate with clients/stakeholders to develop and implement solutions. Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience Qualifications: Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated consistent professional presence with the ability to adapt to evolving needs and situations Ability to work independently and in a team environment to maximize productivity in the most efficient manner Demonstrated ability to escalate complex and unusual issues Problem solving skills with strong attention to detail Proven analytical and data mining skills Bachelor''s degree and / or 4+ years of experience in a data analytics role Advanced Microsoft Excel skills (pivot tables, macros, look-up functions, etc.) Strong Proficiency with other Microsoft Applications (PowerPoint, Access, Visio, Word) Skills required to succeed in this role Bachelor''s degree and / or 4+ years of experience in a data analytics role Data Analytics & Data Mining Advanced Microsoft Excel skills (pivot tables, macros, look-up functions, etc.) Tactical Execution Change Management

CS Account Specialist I - Home Lending Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Are very comfortable communicating with customers in a metrics-driven environment Are able to navigate multiple technologies while staying engaged with our customers Demonstrate resiliency and extreme adaptability in a fast-paced environment Possess strong customer focus with the ability to have detailed conversations with our customers Take ownership of each customer interaction while treating customers with respect and responding with empathy Document customer account activities thoroughly and concisely Demonstrates personal excellence including punctuality, integrity, and accountability Approach problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of our customers quickly and effectively Effectively prioritize work to ensure efficiency Are required to abide by all applicable regulatory and department practices and procedures Have the ability to work independently and in a team environment Think critically and exercise independent judgement Qualifications: High School diploma/GED required Must be willing to work in an environment that requires 100% phone-based customer interaction Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

CIB - Account Manager I - Invoice Production (601) Jp Morgan Chase &Amp; Co.
Setuju
Metro
2022-03-26

Job Description : Client Billing Operations supports the end to end Billing process for the global business units within both Securities Services and Escrow Services. These global CIB clients use Custody, Cash & Liquidity, Collateral Management, Accounting, Transfer Agency, Investment Analytics, Trust & Fiduciary, Middle Office Outsourcing, Foreign Exchange, and other products and services related to servicing assets for traditional and alternative funds. The department is comprised of 150+ full time professionals located in Plano, TX and Manila, Philippines. As Invoice Production Associate, you are expected to perform the following: Process invoice production BAU ensuring clients invoices are produced and delivered within defined SLA and according to SOP and approval matrix Manage the day to day operations of the team to ensure appropriate coverage, workload balance, client and partner support Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets Engage Billing Operations peers, Managers and upstream and downstream partners, as appropriate, to ensure proper follow through and resolution of issues to minimize exposure/ risk to the department Facilitate process improvements and error resolution based on root cause analysis Interact with multiple levels of management across the organization Understand and be able to articulate daily/monthly/weekly system and process performance Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues. Simply put, quickly research and resolve customer issues Monitor, manage, report and control risks. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed. Manage and develop tools and processes to ensure efficiency in completing work Qualifications: 5+years of operations or project management experience. Works collaboratively, shares information and effectively communicates with team members, senior management and clients. Able to prioritize and respond to changing work patterns. Demonstrate analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail. Embraces corporate change and possesses a flexible approach to work. Experience in Billing Operations would be considered a plus. Ability to understand end-to-end process and associated details. Must be fluent in English language: Verbal, written, and conversational