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Operations Manager jobs

Department of Foreign Affairs and Trade - Unit Manager - Infrastructure and Economic Governance (Operations)
Setuju
2021-07-09

Ongoing, Full time
IDR 41,473,917 to IDR 60,691,417 per month
Jakarta, Indonesia
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality development program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the position
Under broad direction, the Unit Manager – Infrastructure and Economic Governance (Operations) will be responsible for the oversight of operational elements of the Indonesia Australia Partnership for Infrastructure (KIAT) and the Australia Indonesia Partnership for Economic Development (PROSPERA). This includes contract and financial management, as well as managing risk and ensuring contract compliance by our managing contractor.
Who to contact
All queries relating to job applications should be directed to Recruitment Officer via email [email protected]
No phone enquiries will be taken and only short-listed applicants will be notified.
Note all closing dates and times reflect Australian Eastern Standard Time/Australian Daylight Savings Time (AEST/ADST). This vacancy will close on 6 June 2021 at 11.30 pm (Jakarta Time).
Position description Opens in new window

 
Setuju
2021-07-09

Be a Part of Us!
Setuju
2021-07-09

3PL Operations Manager
Setuju
2021-07-09

MSIP Operations Assurance
Setuju
2021-07-09

Operations Excellence Manager
Setuju
2021-07-09

Customer Operations - Customer Support Manager
Setuju
2021-07-08

Company Description
Ajaib is a financial technology company that provides a modern digital experience for beginners and seasoned investors alike. Our mission is to enable our customers to achieve financial freedom. Financial systems are the backbone of any country''''s economy and wealth so we bear heavy responsibility for our customers. Our software engineers work on a variety of projects ranging from bleeding-edge innovations in financial systems to exciting consumer products. We never stop learning and we always seek ways to improve. If you want to apply your knowledge and skills to impact millions of lives, join our team.
Job Description
Manage Customer Support team to ensure friendly and effective customer support via in-app chat, email and WA
Develop operations strategy to uphold the best customer experience in the industry
Implement capacity planning, strategies, processes and procedures to improve agents’ performance
Optimize existing business operational processes to improve key KPIs
Monitor and ensure day-to-day activities run smoothly
Solve real-time problems by liaising with multiple parties internally and externally
Ensure all agents are able to meet QA requirements
Qualifications
Minimum Bachelor’s Degree
2+ years of experience in customer service, business operations or other relevant roles
Experienced managing 2+ people
Highly analytical and obsessed with the customer experience
Additional Information
Minimum Bachelor’s Degree in management, engineering or other relevant majors
4+ years of experience in consulting, business operations or other relevant roles
Experienced managing 10+ people
Highly analytical and obsessed with the customer experience

3PL Operations Manager
Setuju
2021-07-07

Why Join Us?
Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others. We are looking for passionate and outstanding individuals to join our team.
What will you do
Lead, plan, and oversee all site operations which include oversight of the warehouse, personnel leadership, and customer expectations
Coordinate all operational activities required for timely and efficient distribution of products to customers
Maintains Customers current volume of packages and relationship
Ensure maximum return on investment through effective operational performance and the successful completion of assigned projects
Evaluate and recommend training resources to support employee development
Supporting the company by making continuous improvement in accordance with company''''s vision and mission
What are the requirements
Minimum of 5 years of relative operations supervision/management experience within a 3PL, warehousing, and/or distribution environment is required
Highly motivated and target driven with a proven track record.
Experience leading a team and developing strategic plans
Relationship management skills and openness to feedback
Able to work comfortably in a fast paced environment.

Operations QA Manager
Setuju
2021-07-07

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region''''s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Requirements :
Preferably 2-4 years experiences in operations quality assurance
Familiar with logistic KPI, metric, system, and flow
Thorough knowledge of methodologies of quality assurance and standards
Highly flexible, easy to adapt with new environment, project management, team work, customer centric and eager to self-learn under minimal direction
Strong background in logistic and e-commerce
Excellent written and verbal communication skills with the ability to interact with other departments
Willing to do a business trip, visit location, and audit
Responsibilities :
Ensure that standard policy, compliance, workflows, and procedures are in place to support the operation
Managing operational improvement projects to increase company competitive advantage
Identify the existing and improvement opportunities with providing problem identification
Focusing on the eliminating bottlenecks, increasing productivity and reducing cost
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Operations Manager
Setuju
2021-07-07

Responsibilities:
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
Analyze process workflow, employee and space requirements and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
Accomplish operations and organization mission by completing related results as needed
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Review and approve all operational invoices and ensure they are submitted for payment
Serve as primary point of contact when there are customer issues related to product quality, customer service, or any other incidents.
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with Board of Directors to set and/or implement policies, procedures and systems and to follow through with implementation.
Communicate all operating policies and/or issues at meetings
Requirements:
Bachelor’s degree in Business Administration or related field
Min. 5 years of experience as Operations Manager
Able to work in shifts/on weekends

Business Operations Manager - Performance
Setuju
2021-07-07

What is Shipper
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Floodgate, Y-combinator, Lightspeed Ventures Partners, and Insignia Ventures Partners.
Why Join Shipper
An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialty. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation.
What is This
Role All About
Performance Managers will monitor our frontline sales and account management teams throughout the sales cycle to identify risks and project outcomes. Performance Managers will surface risks, understand underlying problems to solve, and work with the support team to objectively prioritize the risks against roadmap designed around organizational goals.
What Will You Do
Track KPIs for each part of the Sales org and analyze these KPIs to extract insights and improvement opportunities
Evaluate and review performance of the sales team and individual team members
Build dashboards and report on weekly metrics to keep Sales leadership up to date on the performance of each function within the team
Run one-off analyses as requested by company leadership (CEO, GMs, VPs of Sales and Marketing) to determine health of the business + success/failure of growth experiments
Suggest course, funnel, or org improvements based on what you find in your analysis and work with Support team to complete these initiatives
Track schedules/progress and design incentive plans
What Are The Requirements
Have 3-5+ years of experience in a quantitative, insight-driven role
Degree from a reputable university
Proficient in Excel
Have excellent communication skills and ability to present insights to company leaders in order to drive business decisions

Operations Manager
Setuju
2021-07-07

TaskDrive helps businesses free their sales teams from pre-sales legwork to focus on high-value activities. We specialize in high-quality lead research, outreach and live chat.
Our skilled and trained lead researchers find the right contacts for our clients, granting their sales and marketing teams superpowers! Headquartered in the US, we started TaskDrive to free businesses from the legwork and grow their sales pipelines.
Duties and Responsibilities:
Manage the entire Operations Team and Team Leads whom the lead researchers report to.
Responsible for making sure that expected outputs for all accounts are met
Responsible for coaching and developing Team Leads
Oversee the Capacity Planning and Forecasting of hiring with the Ops Coordinator
Requirements:
Must have extensive Lead Research experience
Must have Managerial Experience
Must speak English
Must be willing to register under the RIF (Regimen Incorporacion Fiscal) for tax filing purposes (there is a 100% discount on taxes for the first year and a 10% reduction of that discount for every succeeding year)
Must have own equipment
Must be willing to work in a flexible shift
Other Information:
Payments are made to your nominated bank account monthly, through Wise
Permanent Work From Home
Health Allowance to be given after 1 year
This is a contractor model

Fund Services Operations
Setuju
2021-07-07

Job
:
Operations
Primary Location
:
Asia-Indonesia-Jakarta
Schedule
:
Full-time
Employee Status
:
Permanent
Posting Date
:
20/May/2021, 11:03:23 PM
Unposting Date
:
Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It''''s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We''''re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To prepare and send Non-Mutual Fund’s financial reports including NAV report to Fund Manager/Client on timely basis.
To prepare and send Non-Mutual Fund’s daily NAV to media for publication purposes on timely basis.
To prepare and submit Mutual Fund’s daily and monthly regulatory reporting to OJK on timely basis.
To authorize payment order/voucher based on instruction from Fund Manager.
To prepare Non-Mutual Fund’s monthly Custodian Fee to be submitted to Support Services unit for billing purposes.
To prepare Non-Mutual Fund’s monthly Tax to be submitted to Tax unit for tax payment and reporting purposes.
To act as the liaison officer between Fund Manager/Client and SS unit Managers.
To assist external auditor in preparing Non-Mutual Fund’s annual audit report.
Managing Fund Manager/Client enquiries related to Non-Mutual Fund’s portfolio/financial transactions and to provide administrative & operational support within the bank.
To assist Fund Administration Assistant Manager in leading Valuation team to ensure specific targets and objectives are set and achieved.
To ensure documents and customer data is filed systematically for purposes of accurate records and easy retrieval to protect the bank''''s interest to ensure hassle free investigations when required.
To assist Fund Administration Assistant Manager to ensure full compliance to Non-Mutual Fund regulations as issued and amended (from time-to-time) by OJK.
To assist Fund Administration Assistant Manager to perform UAT and UVT on system and/or report enhancement
To fully comply with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering.
To make prompt report of suspicious transactions according to the documented process on reporting and/or in compliance with local regulatory requirements.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

MSIP Operations Assurance
Setuju
2021-07-07

Ericsson Country Unit:
Indonesia
Location:
Jakarta
Travel Required:
Up to 25%
Open to external referrals:
Yes
Background Checks:
All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check
Be part of the team:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you''''re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity:
We are looking for a member to be part of our Managed Services team!
In our MSIP deployment team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.
Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.
Your responsibility:
Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking
Validate and approve integration test results for a new service, terminal and equipment type or vendor
Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance
Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations
Continuously drive for efficiency, improvements and excellence in service delivery
To be successful in this role you must have:
Deployment and integration delivery management
Change management
Release and deployment management
Efficiency improvement management
Delivering results and meeting customer expectations
Analyzing
Deciding and initiating action
Entrepreneurial and commercial thinking
Persuading and influencing
Relating and networking
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
Primary country and city: Indonesia (ID) || || WPI Jakarta || [[mfield2]]
Job details: MSIP Operations Assurance Job Stage 06
LI-Post

Operations Excellence Manager
Setuju
2021-07-07

Ericsson Country Unit:
Indonesia
Location:
Jakarta
Travel Required:
Up to 25%
Open to external referrals:
Yes
Background Checks:
All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check
Be part of the team:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you''''re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Great Opportunity
We are now looking for a Service Delivery Manager, are you interested?
You will accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
This position will also drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models.
You will support, deployment programs and common structures, also identify and execute improvements within the global service delivery organization.
Come and join us!
Responsibilities
Run delivery and Operation Excellence in Project for On Time, Quality, Scope, Cost, Efficiency delivery. Acceptance focus including Billing/Invoicing (Build & Optimize)
Run Process, Method, Tools and related Dashboard
Run Community establishment and Knowledge Sharing
Lead the change and Risk Management Governance.
Deliver auditing including security management in project and work closely with Financial/CM reg. for handling early start of Project delivery management for HW/SW and Services
EGMS and Build Network Operation Intranet
Run Project Governance and Establishment with Performance Manager
Deliver Competence development & Certification for Project Manager with Service Resource manager
Run Digital Project Management adaptation including AI and Serviceability in Project Delivery
Qualifications
Bachelor Degree of Telecommunication engineering, or relevant studies
Demonstrated ability in 5-10 years for Network Roll-Out Service, Network Design and operations, Project, Program & Portfolio Management
Solid understanding of Service Delivery process, models, and strategy
Proven track of the sales process, customer & market insights as well as financial acuity
Excellent interpersonal, social and communication skills in large/matrix organization
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
Primary country and city: Indonesia (ID) || || WPI Jakarta || [[mfield2]]
Job details: Service Delivery Management
LI-Post

Manager Operations
Setuju
2021-07-07

Company:
FedEx Express APAC
Job Title:
Manager Operations
Job Requisition Number:
RC168054
Locations:
BEKASI, Jawa Barat Indonesia
Job Category:
Operations
Time Type:
Full Time
Job Type:
Regular
Ground Operations: On Road (Ground Ops); Handling (Ground Ops); Dispatch; Customer Service; Operational Support
To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.
Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills;
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What Can You Expect As A FedEx Team Member?
Career Mobility and Development
: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package
: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.