Mencari pekerjaan Indonesia

Executive Assistant, Secretarial, Receptionist 51 lowongan

Customer Care Specialist Aimsis
Setuju
DKI Jakarta
2021-08-01

You Will :
Replying to online chats and emails
Learning from A - Z about the system
Inputting data
Receiving customer calls
Going to schools for training the teacher
Opportunity to grow

Pt. Abhitech Matra Indah
Receptionist Pt. Abhitech Matra Indah
Setuju
2021-07-11

Qualifications: 1. Female (24 – 30 years old) 2. Min 2 years working experience 3. Good looking (well-groomed) 4. Having interpersonal communication skills 5. Experience with administrative and clerical procedures. 6. The candidate possesses at least SMA/Diploma.

Teller Semarang Bank Permata Tbk Pt
Setuju
Semarang
2021-08-08

Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah
Menjawab pertanyaan – pertanyaan, menangani keluhan nasabah, memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank.
Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari.
Melakukan cross-selling (service to sell), melakukan seluruh administrasi terkait customer service, bertindak sesuai ketentuak internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.

Lost & Damage Claim Analyst Shopee
Setuju
DKI Jakarta
2022-06-08

Escalate lost and damage cases to third party logistics for claim submission
Analyze eligibility of lost and damage cases from customer complaints
Recap claim data for claim processing

Customer Service Premium (Contract-Based) Shopee
Setuju
DKI Jakarta
2022-06-08

Manage and resolve customer related issues and escalations
Be the voice of customers to provide feedback to the company
Handle CS end to end process, including complaints and inquiries from sellers and buyers Platinum Shopee through call, email, and Live Chat
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

First Indo Group
SEKRETARIS First Indo Group
IDR 4,500,000 - 5,000,000
Surabaya
2021-08-07

Requirements: • Minim D3, welcome fresh graduate
• Diutamakan wanita
• Usia maksimal 30 th
• Berpenampilan Menarik
• Mempunyai relasi yang luas lebih diutamakan
• Berwawasan luas dan baik dalam berkomunikasi
• Mempunyai integritas kerja yang tinggi
Responsibilities: Mengurusi pencatatan dan mengatur janji;
Menyiapkan, membuat dan menyusun laporan-laporan;
Menjawab panggilan, menjawab pesan dan menangani korespondensi (surat-menyurat);
Mengorganisir, menyusun agenda pertemuan serta pelayanan;

Customer Operations Team Leader (based in Solo) Shopee
Setuju
Surakarta
2022-06-07

Monitor BPO supervisors on floor and ensure the tasks meet the target and standards.
Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
Proactively resolve special cases by escalating to respective divisions accordingly.
Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.

Pt Majoo Teknologi Indonesia
Technical Assistant Center Pt Majoo Teknologi Indonesia
Setuju
Malang
2021-07-03

Job Description :
Providing timely and accurate customer feedback, talking customers through a series of actions to resolve a problem
Input customers’ data to Majoo’s system (e.g. product, promotion, etc)
Troubleshoot, diagnose, and resolve technical issues
Providing support in the form of procedural documentation

Call Center (Customer & Complaint Handling) Trimegah Securities Tbk Pt
Setuju
DKI Jakarta
2021-08-15

Memberikan pelayanan melalui telepon dari dan ke nasabah, calon nasabah dan Kantor Cabang ( incoming call
dan outgoing call
) terkait informasi produk dan layanan, pertanyaan dan permintaan sesuai dengan ketentuan dan standar yang telah ditetapkan
Melakukan pencatatan/ dokumentasi/ administrasi atas kegiatan pelayanan nasabah serta atas instruksi/ transaksi efek nasabah pengguna aplikasi online Trimegah
Menangani pengaduan dan keluhan nasabah (Complain Handling) yang masuk melalui telepon atau media terekam lainnya
Melakukan kegiatan pemasaran (telemarketing)
Memberikan informasi melalui e-mail (e
-
mail blast
) kepada nasabah bila terdapat Corporate Action
dari Emiten.
Melakukan verifikasi dan konfirmasi ke nasabah, atas instruksi transaksi yang diterima dari nasabah sesuai dengan syarat dan ketentuan yang berlaku

Admin Marketplace Beauty Haul Indonesia
Setuju
DKI Jakarta
2021-07-18

Membantu proses pemesanan di marketplace
Menghandle chat complain dari customer di marketplace

Customer Care Specialist Anchanto
Setuju
DKI Jakarta
2021-06-19

Roles and Responsibilities:
Being the face of the company to the end user, help them adapt to the technology and simplify managing their online and logistics business
Interacting with the end user either by chat, email or phone
Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information.
Be a product expert and help users in using the platform in a perfect way that will improve their productivity, increase business and reduce errors
Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised.
Ask relevant questions to collect valid information and document the same for tracking the progress of query.
Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us.
Stay upto date with current technology and product design.
Keep healthy and transparent communication with your manager and peers.

Customer Service Manager Sinar Mas Digital Ventures, Pt
Setuju
Banten
2021-07-22

SMDV is a tech-focused Venture Capital that partners with entrepreneurs building exceptional technology companies that aim to change the landscape in Indonesia and the region. We are currently hiring for our portfolio companies.
We are looking for a Customer Service Manager. The responsibilities include:
Establish and maintain a positive work environment that supports a high Team Member morale.
Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader
Communicate and maintain Team Member safety and security standards - also being able to supervise and delegate tasks to Front End Team Members.
Provide excellent customer service and address the needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service.
Responsible for team’s performance (Operational Key Performance Indicators) and understand, interpret and communicate key call handling and productivity metrics to team members
Supervise workflows, monitor and evaluate order and customer service calls and the performance of team members by meeting with them and providing positive and constructive feedback.

QA Desk Collection Shopee
Setuju
DKI Jakarta
2022-05-24

Provide coaching for agents.
Analyze and evaluate agents'' job performance based on data and recommend action.
Provide reports related to the quality score of all agents on an ongoing basis.
Take recording sampling from Desk Collection agents.
Regular calibration with trainers and team leads.
Regular morning briefing with desk collection team.
Handle ad hoc QA-related works.

Pt. Valbury
RECEPTIONIST Pt. Valbury
Setuju
Bandung
2021-07-25

Requirements: #Wanita min usia 21-45 Tahun
Gigih dan Cerdas
Berpenampilan menarik dan proporsional
Energik, supel dan bertanggung Jawab
D1 segala jurusan
Loyalitas &Tanggap
Baik, Sopan, Ramah, Bijaksana
Keterampilan Komunikasi
Responsibilities: -

Special Force The Body Shop Indonesia
IDR 4,500,000
Banten
2021-12-31

Membersihkan dan merapikan area toko, backroom, termasuk display dan replenishment produk sebelum dan selama operasional toko.
Melaksanakan kegiatan service (penjualan) dengan memelihara grooming, penampilan toko, serta tata cara pelayanan sesuai dengan standar, sistem dan prosedur Perusahaan.
Bersedia bekerja dalam waktu tertentu yang dibutuhkan Perusahaan

Pt Rifan Financindo Semarang
Customer Service Pt Rifan Financindo Semarang
IDR 3,000,000 - 4,000,000
Semarang
2021-07-28

Requirements:
Penampilan menarik dan komunikatif. 
Usia 22 - 35 tahun. 
Laki - Laki & Perempuan
Pengalaman dan non pengalaman. 
Supel dan simpatik. 
SMA/SMK (memiliki pengalaman). 
Pendidikan min D3/S1. Fresh Graduate. 
Bersedia mengikuti seleksi & training 
Memiliki tutur kata yang baik dan ramah. 
Penempatan Semarang. 
Kelengkapan Cv & Lamaran (Fotocopy KTP, KK, Ijasah dan foto 4x6 (1lembar). 
Keuntungan: 
Jenjang karir. 
Jaminan kesehatan. 
Insentif dan bonus. 
5 hari kerja. 
Basic allowence (gaji pokok). 
Jaminan ketenagakerjaan. 
Tunjangan prestasi. 
Atau silahkan kirim
Aplikasi Kelengkapan + foto terbaru kirim ke : 
HRD-RECRUITMENT PT. RIFAN GROUP SEMARANG 
(*Tuliskan kode/posisi yang diinginkan pada pojok kanan atas amplop lamaran*) 
Office : Jl S.Parman No.47a , Ruko S.Parman Corner unit 5-6 Gajahmungkur, PT RIFAN GROUP SEMARANG - (Seberang Hotel Neo & Superindo) Gahajmungkur, Semarang Jawa Tengah 50231
Responsibilities:
Menampung berbagai macam keluhan (tempat konsultasi) 
Melakukan penerimaan tamu (Customer)
Memberikan informasi secara langsung dan lengkap kepada customer 
Memberikan pelayanan terbaik dalam melayani customer 
Mengatur jadwal kegiatan pertemuan kembali dengan customer 
Membina hubungan baik dengan customer secara langsung

Public Relations (PR) Officer Pt Rifan Group
Setuju
Jawa Timur
2021-06-30

Berkomunikasi dan menjaga reputasi,
Membangun dan memelihara hubungan positif dengan publik.
Monitoring dan evaluasi
Responbility pada team, komunitas, Konsumen, dan media
Memperbaiki citra atau image organisasi.
Tanggung jawab sosial,
Mampu berkomunikasi persuasif yang timbal balik kepada publik.
Kemampuan dalam penyampaian informasi secara lisan, tertulis, melalui tampilan visual kepada publik.
Training dan edukasi

Pt Bank Mega, Tbk
Customer Service Manager Pt Bank Mega, Tbk
Setuju
DKI Jakarta
2021-06-29

Create and adjust customer service procedures and guideline
Ensure customer satisfaction (CSAT) score excellence
Develop and maintain solid Customer Services and organize split team
Capture fraud indicates transaction and develop preventive system to avoid.
Maintain good relationship with internal and external stakeholders
Liaise with external parties including merchant and 3PL regarding the customer satisfaction
Liaise with other departments for solve any issues to make sure customer satisfaction high
Provide daily, weekly and monthly report for customer services team and provide insights to improve customer satisfaction

Pt Bank Mega, Tbk
Logistic & Distribution Manager Pt Bank Mega, Tbk
Setuju
DKI Jakarta
2021-06-29

Ensure all logistics operations process from order fulfillment to customer on track
Liaise with other departments for solve any issues to make sure customer satisfaction high
Ensure all orders are processed and delivered according to SLA.
Monthly performance review with internal and external.
Ensure all return & refunds are aligned with SOP
Liaise with external parties including merchant and 3PL regarding the distributions.
Provide daily, weekly and monthly report for all operations process and provide insights to improve operational efficiency

User Feedback Operations Pt Indojasa Andalan Global
Setuju
DKI Jakarta
2021-12-31

Follow up with users to ensure their technical issues are resolved;
Answer users'' questions and provide information feedback;
Record and analyze users problems and share with internal team;
Conduct survey to targeted users to receive feedback and improve strategies.

Pt Sun Resourceindo Profesional
Customer Service Pt Sun Resourceindo Profesional
IDR 6,500,000 - 6,800,000
2021-08-01

Requirements:
Good self-presentation
Problem solving
Communication
Fluent speaking in English
Ability to work under pressure in a fast-paced multinational company
Responsibilities:
Answer all customer inquiries regarding company''s services in a prompt, courteous and professional manner (Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly)
Focus on customers needs and requirements, recommending appropriate course of actions so as to delight customers and prevent any claims or complaints
Advise customers or company''s network where appropriate and inform them of any irregularities ie bad address, incomplete paperwork, wrong destination code, etc in order to preempt future problems
Proactively respond and update both customers and the network in accordance with the company''s Global Services Commitment
Conduct full investigation of complaints and make use of the proper tracing escalation guidelines to solve the complaint within the shortest time possible and to the customer''s satisfaction
Escalate any serious problem unsolved or unresponded by company''s Network to the respective Area Customer Service Manager (Resolves product or service problems by clarifying the customer''s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and service recovery to maintain customer satisfaction)
Alert the respective Area Customer Service Manager of any potential problems, complaints and other services irregularities/failures that needs to be corrected to avoid recurrence
Complete all required reports as and when needed
Maintain a balance between company policy, government policy and customer benefit in decision making. Handles issues in the best interest of both of them
Advicing customers for potential products or services
Ensure that booking inquiries, traces and complaints are registered into the systems and dealt with both speedily and satisfactorily within the company''s operating standards and procedures
To make an order or pickup request, monitor shipping movements, ensure service is delivered according to customers request
Creating regular reports, information and feedback to relevant department and customers when needed
Contributes to team effort by accomplishing related results as needed

Customer Service Pt. Mindo Small Business Solution
Setuju
2021-07-01

Responsibility :
Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
Responding to emails and live chats originating from overseas customers.
Handling and resolving customer complaints.
Initiate a phone call with overseas customers.
Communicating and coordinating with colleagues and internal departments.

Customer Care Supervisor Bussan Auto Finance Pt
IDR 6,500,000
2021-06-03

Tanggung Jawab Kerja:
Supervisi, monitoring dan reporting terkait dengan aktivitas penerapan dan peningkatan kualitas layanan di Customer Care
Supervisi, monitoring dan reporting terkait dengan semua keluhan yang masuk ke Customer Care sehingga penyelesaian keluhan dapat memenuhi SLA yang telah ditentukan.
Deskripsi Kerja:
Membuat laporan Quality Monitoring Inbound & Correspondence
Development dan monitoring kualitas layanan agent
Inisiasi perbaikan kualitas layanan baik people maupun sistem
Analisa dan monitoring program yang sudah dijalankan

Customer Service Quantum Select International Pt
Setuju
2021-07-08

- Have good interpersonal and communication skills
- Bachelor degree in any major from reputable University
- Minimum 1 years experience in related field, freshgraduate are wellcome to apply
- Problem solver and well-organizer person
- Fluent in English, both oral and written

Pt Khan Yoga Fit
Customer Service Pt Khan Yoga Fit
Setuju
Jakarta Utara
2021-07-22

Requirements:
Give the best service to customers
Handling complaints and suggestions
Corporate with suppliers and vendors
Responsibilities:
Having minimum at least 1 years’ experience as Customer Service in any companies
Having positive attitude and no criminal record
Having excellent interpersonal and communication skills
Be passionate about health and wellness
Holding a minimum Senior or Vocational High School, Bachelor Degree major in any field
Having customer service orientated

Osbond Gym
CUSTOMER SERVICE Osbond Gym
Setuju
2021-06-05

Resepsionis pada umumnya
Customer Service pada khususnya
Menyambut Tamu / Member melakukan Proses Check In/Out
Melakukan Transaksi Pembayaran
KUALIFIKASI :
- Pendidikan SMU Maksimal D3
- Wanita
- Siap Masuk ASAP - Siap Interview Secepatnya
- Siap Ditempatkan di Jakarta / Bekasi - ALL OSBOND GYM
- Usia Maksimal 25 Tahun
- Diutamakan mempunyai penampilan baik & Tata Krama
baik
- Diutamakan mempunyai pengalaman dalam industri fitnes

After Sales Specialist Bfi Finance Indonesia Tbk Pt
Setuju
Banten
2021-06-09

Mengimplementasikan program service after sales existing customer khususnya priority customer dan memastikan setiap program pelayanan dapat di deliver dengan baik kepada konsumen sehingga tercipta relationship dan emotional bonding yang baik antara konsumen dan BFI,
Menganalisa kebutuhan konsumen setelah proses funding,
Menganalisa hasil penilaian Service/KPI Cabang.

Customer Service Bfi Finance Indonesia Tbk Pt
Setuju
Jawa Timur
2021-06-23

Memberikan pelayanan yang Excellent kepada konsumen yang datang ke Cabang sesuai dengan ketentuan prosedur.
Mendukung pemasaran produk pembiayaan dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan konsumen.
Menangani dan menindaklanjuti keluhan/pengaduan konsumen

Customer Service Representative (Non-Voice) Traders Family International
Setuju
DKI Jakarta
2021-07-20

Koordinasi dengan tim terkait untuk proses penyelesaian masalah
Menangani keluhan, pertanyaan dari nasabah
Menyediakan layanan berkualitas kepada nasabah
Memberikan solusi atas permasalahan nasabah
Mampu mengambil keputusan untuk masalah kecl dan berkonsultasi dengan pimpinan untuk masalah yang lebih besar

Customer Service Carsome Indonesia
Setuju
2021-06-16

Tanggung Jawab Pekerjaan: > Menghubungi Calon Prospek dan melakukan Penawaran melalui telephone. > Mengidentifikasi kebutuhan Calon Prospek dan mengumpulkan data customer. > Meyakinkan Calon Prospek dengan menjelaskan Product Knowledge sesuai dengan kebutuhan. > Membuat Daily Report secara detail berbasis Web-System.
Keahlian: > Memiliki kemampuan komunikasi yang baik, persuasi dan negosiasi > Memiliki kegigihan dan pantang menyerah dalam menghadapi penolakan > Mahir MS.Office – khususnya Excel (Google Sheet) Kualifikasi : > Penempatan di Puri Mansion, Jakarta Barat > Memiliki pengalaman dibidang Telesales/ Telemarketing, Min. 1 tahun (Fresh-grad akan dikonsiderasikan) > Min. D3/S1 (pengalaman Min. 1 tahun) > Memiliki lafal berbahasa Indonesia yang benar/ tidak cadel > Target-oriented, cekatan, Kontinu, teliti, detil, steady, bisa bekerja dibawah tekanan.