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Rekrut Customer Success Specialistdi dalamSurabaya - Pt. Anugerah Wijaya Raga

Pt. Anugerah Wijaya Raga
2021-07-25
Menyimpan Laporan
Informasi Ketenagakerjaan
Gaji: Setuju
Tempat:
Batas waktu pengiriman:08-09-2021
posisi:Staf
Membentuk:Sepanjang waktu
Derajat:Menengah
Uraian Tugas

Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging our program effectively and finding value in our services
Become an expert in our program and educate customers on the use and benefits of our products
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Use of patterns to gain insights, provide guidance and increase customer satisfaction
Maintain a revenue base by managing account retention and renewal
Achieve / exceed target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from our program
Serve as the primary interface to manage and resolve any critical situations
Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
Provide expert customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale

Persyaratan keterampilan

Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
Confident, high energy, self-motivated and a true team player
Demonstrated ability and desire to work and excel in fast-paced environment
Understanding of Internet and web applications with a desire learn new technologies
Excellent multitasking and project management skills
Possess strong phone, written and verbal communication skills with excellent presentation skills
Well-organized, with a high attention to detail and ability to prioritize
Proficiency with MS Office

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