Call Center Agent (Semarang)
By W Group At Semarang, Indonesia
Mengelola kegiatan pelayanan contact centerspesifik untuk Pelanggan yang ditunjuk secara efektif danefisien.
Menghubungi pelanggan melalui telepon dan membantu pelanggan untuk mendapatkan jawaban atau informasi yang dibutuhkan.
Membangun minat calon pelanggan atas produk/pelayanan yang ditawarkan. Meng-update database pelanggan dan calon pelanggan/prospek dengan informasi dan data terkini.
Menangani keluhan pelanggan dengan cepat.
Memberikan umpan balik atas efektifitas proses kerja dan kebijakan-kebijakan yang ada.
Memfasilitasi perolehan informasi kompetitor untuk memonitor kesempatan bisnis dan kecenderungan pasar.

Are you looking for a job that offers great pay, flexible hours, and the chance to make a real difference? Look no further! We are looking for a Call Center Agent to join our team and provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Call Center Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services.

What is Call Center Agent Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Patience and empathy
• Problem-solving skills
• Ability to work in a fast-paced environment
• Computer literacy

What is Call Center Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Agent Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Agent Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Provide general information about products and services
• Record customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer databases and records
• Identify and escalate priority issues